Position Summary Under the direct supervision of the Manager, F&B, this position is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. This position may serve in a restaurant, buffet operation, on the racetrack tarmac or grandstand, in a bar, at a banquet, or other areas. Ensures adherence to the Company\'s policies and procedures, motivates and leads by example and supports Great Canadian\'s learning environment while establishing a safe and welcoming work environment for all team members.
This is a seasonal position to support our 2023 Live Racing Season from April to October.
Key Accountabilities
Greets guests by name wherever possible
Informs guests of any daily specials
Explains how various beverages are prepared
Takes guest orders and makes recommendations
Prepares beverages
Serves guests and checks to ensure satisfaction
Resolves guests issues or asks management for assistance
Presents bill upon request and takes payment in the absence of a cashier
Cleans tables or counters, removes glasses and re-stocks when applicable
Delivers beverages to hotel rooms as directed when applicable and obtains signature and removes used trays
Performs opening or closing duties as required
Counts cash float at end of shift (if applicable)
Covers other bartender sections when required
Exercises good judgment when serving alcoholic beverages according to SIR, Smart Serve or IGB
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, -ownership and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications
High School Diploma; Post Secondary hospitality or hotel education an asset; Bartending certificate an asset
Minimum 1 year bartending experience
POS experience
Food Safety Certification
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.
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