Job Description

What will be your daily pursuit?

Striving to provide our guests at Brazen located in the Mount Royal Hotel in Banff, AB with excellent beverage service in a professional and sincere manner.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks

What will you do in this job?

• Striving to provide our guests with excellent service and memorable experiences in a professional and sincere manner
• Ensuring that guest complaints are resolved to the satisfaction of the guest and that each interaction is treated as an opportunity to \xe2\x80\x9cWOW\xe2\x80\x9d the guest
• Able to communicate effectively to all customers
• Make employee and guest safety a cultural cornerstone to maintain our reputation as an industry leader and guest safety advocate
• Courteous service to all guests
• Answer questions when asked about the surroundings/menu
• Know cocktail & drinks menu extensively and able to guide customers accordingly
• Use basic wine knowledge to guide customers accordingly \xe2\x80\x93 based on food pairing, sweetness levels
• Execute proper wine service as trained by your Sommelier
• Know all food items on menu
• Pass the food menu test at the end of the training program (85%)
• Must pass the drink menu test at the end of training program (85%)
• Ensuring that all areas are clean and orderly at all times
• Ensuring stockrooms and storage are neat and organized at all times
• Certify and confirm that SOP\xe2\x80\x99s are followed and completed
• Assist the restaurant team with special projects, promotions, functions and special events
• Ensuring proper cash and float security during operating hours
• Manage your own cash floats on a daily basis

What skills and experience do you need for this job?

• Basic knowledge on the distilling process of each main spirit group (i.e. vodka, rum, gin, whiskeys )
• Thrives in a fast paced, high energy work environment
• At least 1+ year bar experience with a minimum of 6 months working in a busy restaurant environment
• Guest service oriented
• A positive, \xe2\x80\x98go getter\xe2\x80\x99 attitude
• Able to lift at least 15 pounds
• Able to stand for long periods of time
• Proserve qualifications
• Flexible with work schedule (morning & evening shifts)

What will your work environment be like?

• Beautiful. You\xe2\x80\x99ll work in an iconic, unforgettable and inspiring National Park. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
• Independent. You\xe2\x80\x99ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

Banff Jasper Collection