Job Description

Hey, thanks for your interest in becoming a Tapmaster here at Something in the Water! We were Canada's New Brewery of the Year, bringing curious beverages and incredible tacos to Toronto's Liberty Village and Kingston's Princess St.

Our mission is to create and curate curious beverages for our customers. Everything we sell is both a little unexpected, but makes complete sense. Our taproom was designed the same way. Different than most taprooms you've visited: smaller, emphasis on finishes and decor, and with the energy of a cafe in Barcelona. The Tapmaster manages the delicious delivery of our beverages and is the centre of the customer experience - whether it's sharing tasting notes of a sampler flight or discussing our Ghost Taco food offerings and how they pair with each beer. We have table service and cashless experience. The Tapmaster also manages the bottle shop and retail shelves in our taproom, and has the opportunity to represent us at local beer festivals, and restaurant samplings.

What You'll Do:

Under the direction and management of the General Manager, execute all aspects of Front of House duties following the Standard Operating Procedures (SOPs) and employee handbook provided by the company

Following your weekly schedule, and managing your schedule in line with company protocol using 7 Shifts Opening the Taproom for business Training and keeping up to date with our house-made beers & beverages Training and keeping up to date with our Ghost Taco food program Understanding and operating within the four walls of the taproom, staying organized and efficient Tending tables to increase guest satisfaction & ticket sizes Closing the taproom
Deliver an exceptional customer experience at all touch points in the taproom following SOPs

Greet guests, direct guests, seat guests, 360 degrees of service Lead the taps, engage over beer, know the beer, describe the beer, pour the beer, present the beer, help ENJOY the beer! Manage beer flights and super flights Manage cocktails Manage purchases from the bottle shop, retail, and merchandise Pair and sell food with beverages to enhance the guest experience Answer questions, engage with our guests, and create a welcoming environment Help manage creative events
Create a clean and safe environment for guests

Pre + post shift: Daily cleaning duties (checklist) provided by GM During shifts: Clear/wipe tables and surfaces, cleaning up after guests, cleaning glassware Ensuring bathrooms are always clean and tidy Ensuring walk-in cooler is cleaned as/when messes occur, and organized for everyone to use safely and efficiently Ensuring the retail display, and bottle shop fridge is stocked and organized according to SOP
Be a champion/ambassador of the Something in the Water brand, living and breathing our shared values of respect, accountability, and merit

Upon hiring, you will be provided well-documented SOPs and employee onboarding handbook to set you up for success!*

What We're Looking For:

Highly passionate about craft beer and adult beverages Confident, engaging, and fun to spend 8-hour days with Great at talking with people and being a great listener Super motivated and keen to bring forward new ideas Calm under pressure Smart Serve certified Ability to move an 80lb full 30L keg

Nice to have:

Experience in hospitality Lives close to us Savvy with social media

Compensation

$17.60/hr Pooled tips Free staff Ghost Taco meal every shift 40% off food when you're not working Beer perks Opportunity for growth as we expand Fun, inclusive, fast-paced work environment Be part of a growing Canadian brewery
Something in the Water is an equal opportunity employer. Each job posting and candidate selection process that SITW undertakes will consider all qualified applicants for employment within the brewery without regard to race, colour, religion, sex, national origin, age or disability.

Something in the Water strives to be a fully-inclusive environment. Absolutely everybody is welcome in the doors. We do not accept discrimination from our staff or patrons. No jerks allowed.

Job Type: Part-time

Pay: $17.60 per hour

Expected hours: 8 - 24 per week

Benefits:

Casual dress Company events Discounted or free food Store discount
Application question(s):

What is the best beer you've ever tasted, and what made it special? It's a Saturday and the taproom is bumpin', TFC fans are arriving, and Uber is blowing up with taco orders. There's a line of patrons waiting to order drinks, someone has dropped a full cocktail on the floor, and a customer is trying to complain about their wait times. In what order do you deal with these issues?
Work Location: In person