We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, processing transactions, and ensuring a positive experience in a fast-paced environment. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
Greet customers warmly and assist them with their inquiries in a friendly manner.
Process transactions accurately using the Point of Sale (POS) system.
Handle cash and credit card transactions while maintaining accuracy in basic math calculations.
Provide information about menu items, promotions, and services offered.
Ensure compliance with food safety standards while handling food products.
Manage time effectively to prioritize customer needs during peak hours.
Address customer complaints or concerns promptly and effectively, ensuring satisfaction.
Collaborate with team members to maintain a clean and organized work environment.
Requirements
Proven experience in customer service or related fields, preferably in the food industry.
Strong time management skills to handle multiple tasks efficiently.
Basic math skills for accurate transaction processing and cash handling.
Familiarity with cashiering duties and POS systems is a plus.
Knowledge of food safety practices is highly desirable.
Excellent verbal communication skills with the ability to engage positively with customers.
A team-oriented attitude with a willingness to help others succeed.
Join us in creating memorable experiences for our customers while working in a dynamic and supportive environment!
Job Types: Full-time, Part-time, Permanent
Pay: $18.00-$22.00 per hour
Expected hours: 25 - 37 per week
Additional pay:
Tips
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Night shift
On call
Weekends as needed
Ability to commute/relocate:
Gloucester, ON K1J 9M1: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
Flexible schedule and availability ?
Licence/Certification: