Job Description

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.



Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.



If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.



Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.



Colleague Perks

Complimentary golf (friends and family rates for your Guests) Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.) Discounts at Friday Harbour retailers and restaurants Group medical and dental benefit coverage
Company matched pension plan and optional savings plans
Employee Assistance Program and free Headspace membership Exclusive Friday Harbour corporate partner discounts Training and development opportunities Colleague events and appreciation activities Privileges are subject to review and change.

Role Summary

A Barista greets customers, takes orders and creates quality Starbucks beverages. A Starbucks Barista also maintains and cleans the store.



Responsibilities

Greet customers as they arrive at the Starbucks outlet and inquire into their orders Provide quality beverages, whole bean and food products consistently for all customers by adhering to all recipe and presentation standards Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard Assist customers by presenting and explaining the coffee drink menu and answering questions Sell whole bean coffee by explaining differences in blends and grinding/preparing coffee for the guest Effectively upsell premium drinks, pastries, and additional menu items to enhance the customer experience and increase average transaction value. Maintain inventories by replenishing coffee bean supply, stocking beverage ingredients, maintaining supplies, pastries and sandwiches Keep equipment operating by following operating instructions, troubleshooting breakdowns Ensure that any complaints are resolved in a positive manner, keeping customers happy ensuring recurring business Ensure that Starbucks merchandising and signing standards are followed Handle payment transactions in an efficient manner Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program Adhere to all environmental policies and programs as required Other duties as assigned

Requirements

Previous experience in a retail or coffee shop environment an asset Food Handlers Certification an asset Cash handing experience required, including the use of a point of sales system Must possess excellent customer service skills Must be computer literate. Preferred candidate will have previous experience with point-of-sale software, Microsoft Word and Excel Strong verbal and written communication skills Detail-oriented and works with a high degree of accuracy Ability to multi-task in a fast-paced environment Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

Must be able to work flexible hours including evenings, weekends and holidays Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance Stand, sit or walk for an extended period of time or for an entire shift Reach overhead and below the knees, including bending, twisting and pulling

Join our team and make every day feel like Friday.



All candidates must be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization. * Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.