Job Description

POSITION TITLE:

Barista

POSITION SUMMARY

Our Baristas interact with and create lasting, genuine relationships with every customer, encouraging and earning their loyalty and repeat business.

Product Preparation & Knowledge

? Making drinks, including blender and espresso based beverages? Serving food? Creating merchandise gifts? Preparing whole and ground bean packages? Providing product information to customers

Providing product information to guests Selling

? Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, cafe cards etc.)? Is aware of all current promotions, initiatives and communications

Cleaning and Organizing

? Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)? Re-stocking product (e.g. beans, cups, merchandise)? Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)

Cash Handling

? Completing sales with guests using cash, debit/credit, givex? Follow business procedures for handling voids and cash handling mistakes? End of shift reconciliation of cash and register records

Experience Delivery

? Providing consistent, individualized customer attention? Acting in a friendly, approachable manner? Demonstrating passion and confidence for Second Cup brand? Adhering to Dress Code and always punctual

KNOWLEDGE AND EXPERIENCE

? Understanding features and benefits of all Second Cup products? Memorizing drink recipes? Face to face customer complaint issues? Equipment breakdowns? Maintaining coffee freshness standards while also controlling wasteSuggestive selling? Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)? Use of multiple electronic payment systems? Customer service experience? Cash handling, retail or food service experience preferred? Product knowledge? Selling Skills? Story-telling

PERSONAL CHARACTERISTICS AND COMPETENCIES

? Excellent customer service skills - positive, caring attitude? Committed to delivering Superior Quality- obsessed with the quality of work and goes above and beyond every day; truly cares about people; considers our customers in everything they do? Focused and Accountable - responsible for own actions; doesn't over-promise; is focused on solutions; admits to and learns from my mistakes? Displays Coffee Passion and is an ambassador for our brand - drives towards our goals with a sense of urgency; takes pride in what they do? Competitive spirit - delivers on expectations established; takes work seriously, not themselves; plays to win - in a good way!; cares about our partners and the success of others? Team and Community minded - displays strong teamwork skills - focused on common goals; support and respects others and their differences; values relationships? Authentic - honest, fair, and acts with integrity; treats people as they want to be treated; collaborative and communicative? Innovative - open to and embraces new ideas; gathers facts and tests out my new ideas; action oriented; does what it takes to get best results quickly and with gusto; looks for change and says "bring it on"

ADDITIONAL INFORMATION (E.G. Working Conditions, Job Dimensions)

Standing for extended period of time Some lifting required (between 5 lbs to 25 lbs) Exposure to noise (blenders, espresso machine), heat (steam from espresso machine)

PLEASE BRING IN YOUR RESUME TO THE CAFE

Job Types: Full-time, Part-time

Pay: $17.20 per hour

Benefits:

On-site parking
Work Location: In person