Job Description

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BANQUET SERVER

Position Summary

Under the general supervision of the F&B Manager, this Banquet Server is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. This position may serve in a restaurant, buffet operation, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to the Company\'s policies and procedures, motivates and leads by example and supports Great Canadian\'s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Assisting with room and table set up
• Serving guests menu items in a prompt and courteous manner and checking to ensure satisfaction
• Performing pre and post shift duties, folding napkins, filling condiments etc.
• Clearing tables, removing glasses and re-stocking if required
• Takes guest orders and makes recommendations
• Prepares beverages
• Serves guests and checks to ensure satisfaction
• Resolves guests issues or asks management for assistance
• Presents bill upon request and takes payment in the absence of a cashier
• Cleans tables or counters, removes glasses and re-stocks when applicable
• Performs opening or closing duties as required
• Counts cash float at end of shift (if applicable)
• Covers other bartender sections when required
• Exercises good judgment when serving alcoholic beverages
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Other duties as assigned.

Education and Qualifications

• High School Diploma or equivalent working experience;
• Working knowledge on liquor and wine handling preferred
• Previous cash handling P.O.S system experience an asset;
• Excellent interpersonal, teamwork, customer service and communication skills;
• Must be people-focused and demonstrate a strong commitment to providing exceptional customer service;
• Proactive and solution oriented with a drive to succeed;
• Demonstrate strong initiative, active listening and teamwork skills;
• Maintain a positive working relationship with fellow employees and management as part of a team;
• Ability to professionally handle situations that may arise due to intoxicated guests
• Ability to obtain NB Responsible Beverage Certification
• Must be 19 years of age or older
• Ability to multi-task and work under pressure in a fast-paced and at times stressful environment
• Must be able to pass a criminal background check

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables;
• This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
• The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including holidays, evening, overnight or weekend shifts.

What\'s in it for you?

Great Canadian\'s Compensation and Total Rewards Program is designed to ensure that performance, compensation and rewards are linked in a fair and equitable manner. The Company\'s Compensation and Total Rewards Program strives to ensure that:

• The Company\'s Total Rewards Package is competitive within the industries and areas in which we operate.
• Competitive Salary with increases and career advancement opportunities - $15.00- $16.00 per hour

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming