Job Description

Be Part of the Magic at Carmen's Event Centre
Carmen's Event Centre is where Hamilton comes to celebrate--and where you can be part of something unforgettable. As a team member at one of the city's most iconic venues, you'll help bring dream weddings, milestone galas, and show-stopping events to life in a setting known for elegance, grandeur, and timeless charm.
Whether you're welcoming guests, setting the stage, serving with polish, or supporting behind the scenes, your role plays a key part in creating once-in-a-lifetime moments. No two events are the same, and every day brings something new, exciting, and meaningful.
As part of Carmen's Group, you'll be joining a team backed by over 40 years of hospitality excellence--and a culture built on pride, passion, and creating extraordinary experiences.
Why Work for Carmens Group?

• Flexible Scheduling
• Career coaching & growth
• Great Place to Work Certified (2022-2024)
• Named Best Workplace in Canada & Hospitality/Retail
• Perks & Benefits

• Pay on Demand - get paid when you need it
• Global Hotel Discounts for your travels
• Comprehensive Group RRSP & Health Benefits
• Staff discounts at our restaurants
• Wellness Programs & Staff Events
• Clear Opportunities to Grow into Leadership Roles
• Employee Recognition Programs celebrating your achievements and milestones
• Referral Bonuses when you bring great talent to the team
• Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.
As a Banquet Server, you'll be part of a dynamic team that brings events to life--from elegant weddings to corporate galas. You'll play a key role in delivering seamless service, personalized hospitality, and memorable experiences for every guest, every time.
Your responsibilities will include:

• Greeting guests with warmth and professionalism, creating a welcoming and attentive atmosphere
• Serving food and beverages with efficiency, care, and attention to presentation
• Communicating clearly with kitchen staff to accommodate dietary needs and special requests
• Learning and understanding the details of each event's menu and service plan
• Ensuring guest satisfaction throughout the event by being attentive, proactive, and responsive
• Clearing tables, resetting as needed, and maintaining clean and organized service areas
• Supporting your team with side duties, such as preparing service stations and restocking supplies
• Taking direction from the Banquet Captain or Supervisor to ensure smooth and timely service
• Demonstrating sound judgment, professionalism, and leadership in a fast-paced environment
• Contributing to a collaborative and respectful team culture focused on excellence
• Helping to create extraordinary memories for guests celebrating life's most important moments
• Performing additional duties as assigned to support banquet operations

This is a fantastic opportunity for someone who enjoys special events, thrives in high-energy settings, and is passionate about delivering exceptional guest experiences.
The Spark you Bring to Every Celebration

• Experience in banquet or high volume service environments
• A natural ability to connect with guests and deliver outstanding hospitality
• Strong communication skills and confidence interacting with both guests and team members
• Proven ability to stay composed and effective in fast-paced, high-pressure situations
• A guest-first mindset with a passion for creating memorable experiences
• Leadership skills and the ability to support or supervise a team when needed
• A polished, professional appearance and demeanor suited to upscale or formal events
• Flexibility to work evenings, weekends, and event-based hours
• A positive attitude, reliability, and a willingness to jump in wherever needed

We are Carmen's Group--a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmen's Event Centre, The C Hotel by Carmen's, The Lakeview, fig&lemon, The Arlington Hotel, The Good Earth Winery, and the Hamilton Convention Centre by Carmen's.
Together, we're shaping the future of Southern Ontario's event and culinary scene--one unforgettable experience at a time.
Are You Ready to Take the Lead?
If you're a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment.
Apply today and let's deliver something extraordinary--together.
Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
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