Job Description

The Food & Beverage Captain role receives guidance from the Operations Manager, Senior Operations Manager and/or the Director of Hospitality. The role of the Food & Beverage Captain is to provide exemplary customer service while supervising the staff, operations, and guests of banquet events.

Job Responsibilities

• MUST be flexible/willing to accommodate irregular schedules, determined by events and/or operational

requirements requiring him/her to work evenings, overnights, weekends and holidays, as required.

• Establish and maintain effective client relations, focused on providing a superior Customer Experience.
• Respond promptly to our client inquiries, requests, and complaints.
• Enforce Shaw Centre standards throughout the setup, service/execution and teardown of banquet events
• Directing Banquet Staff (servers, bartenders, cashiers/coat-check), assigning tasks, and break management
• Primary contact with the culinary team in order to maximize the probability for ideal F&B service outcomes.
• Monitor and manage buffet/bar replenishment needs efficiently, identify shortages and ensure required client

authorization is received in advance.

• Ensure that organization and cleanliness of back of house areas is maintained.
• Ensure correct use of POYNT Point of Sale terminals by appropriate staff, and ensure the recording of sales is

carried out in line with approved financial procedures.

• Completion of daily consumption reports and bar inventory sheets.
• Complete pre-event assignments and dietary information sheets for banquet staff.
• Prepare and deliver Daily Briefings at the start of each shift and Pre-Service Briefings prior to each meal service.
• Liaison between clients and other internal departments.
• Promote teamwork, a positive work environment, and efficient operations/service practices.
• Ensure hourly staff are following Aramark\'s hygiene/grooming and uniform standards.
• Monitor staff performance, identify areas for improvement, and ensure staff receives necessary training.
• Train and educate hourly staff on all aspects of their specific role.
• Ensure all liquors, beers, and wines are stored in the secured storage areas.
• Assist with inventory of liquor, wine, beer, banquet/bar supplies and equipment, as required.
• Enforce Aramark\'s policies and procedures, as well as any applicable government, regulatory and/or accrediting

agency standards and codes.

• Implement, maintain and monitor use of Aramark\'s workplace health and safety policies/programs, and report all

accidents, injuries, and unsafe work conditions as per company policy and procedures.
This job description does not contain a comprehensive listing of all required activities, duties, or responsibilities.
Duties, responsibilities and activities may change and/or new ones may be assigned, at any time, with or without
notice, in order to meet operational requirements

Essential Functions

• MUST be flexible/willing to accommodate irregular schedules, determined by events and/or operational

requirements requiring him/her to work evenings, overnights, weekends and holidays, as required.

• Ability to walk freely and frequently, throughout a 200,000 sq. ft. facility to fulfill the responsibilities of this position
• Ability to recognize/identify hazardous situations in the workplace and react accordingly.
• Ability to frequently manipulate and lift objects weighing up to 35 lbs.
• Work well under pressure, ability to multi-task and thrive in a fast-paced environment
• Ability to work independently or within a cohesive team
• Ability to deal with stressful/negative situations, remain calm & courteous, and focus on the Customer Experience

Qualifications

• 2 or more years demonstrated knowledge/experience working as a Banquet Manager, Supervisor, or Captain in a large-volume, multiple and concurrent event facility such as a conference centre or a hotel.

• Demonstrated knowledge and understanding of various banquet/bar techniques and standards, is preferred.

• Experience in supervising unionized staff is preferred.

• Previous bartending experience (working knowledge of spirits, wine and mixed drinks) is considered an asset.

• Excellent oral and written communication skills.

• Must be legal drinking age and possess a current/valid Ontario Smart Serve Certification (Mandatory).

• High School Diploma or equivalent.

• Bilingual (English-French) is considered an asset.

Required Training

• Current/Valid Ontario Smart Serve Certification
• New Employee Orientation will include the following training:

o Accessibility for Ontarians with Disabilities Act (AODA)
o Anti-Harassment/Violence
o Cultural Awareness
o Ontario Workplace Health and Safety
o Safe STEP
o FOCUS on Customer Service

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you\'re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on , and .

Aramark