Job Description

At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Role Specifications

On-site requirements.

12 Month Term

Location: Edmonton Corporate office

CWB Financial Group (CWB) is on a mission to become the best full-service bank for business owners in Canada.

Everyday flexibility. Flexible work arrangements. Hybrid work environments.

It\xe2\x80\x99s a new world, and we are learning to embrace it. Work and life have been connected in new & different ways - for our clients & their businesses too. So, at CWB we\xe2\x80\x99ve been changing the way we work. In fact, we\xe2\x80\x99re still changing. We\xe2\x80\x99re still learning.

Canadian Western Bank (CWB) is the only full-service bank in Canada with a strategic focus to meet the unique financial needs of businesses and their owners. Our teams take a relationship-based approach to deliver a uniquely proactive client experience through highly personalized service, specialized expertise, customized solutions, and faster response times. We provide full-service business and personal banking, nation-wide specialized financing in targeted industries, comprehensive wealth management offerings, and trust services. And we do it together \xe2\x80\x93 united, as oneCWB. We are firmly committed to the responsible creation of value for all our stakeholders and our approach to sustainability will support our continued success.

Our highly engaged teams operate within a client-centric, collaborative and change-ready culture, with a core focus to achieve our vision to become the best full-service bank for business owners in Canada as we continue to transform our capabilities. And we are building momentum.

The Opportunity

We are looking for change makers. Process enthusiasts. Future leaders. Performance focused go-getters who are looking to accelerate their careers. Our Centralized Operations Group in Banking Support is a team that thrives on idea-sharing, collaboration, respect, caring, and camaraderie.

In the role of a Banking Support Officer, you will administer the processing of any transactions that support our branch network. This includes activities related to payments, deposits, cash management products, registered products and estates. Trust us \xe2\x80\x93 it\xe2\x80\x99s more exciting than that just made it sound. There is no better training ground for a career in Finance.

What you will learn and engage in

Financial transactions. Executing financial transaction activities related to registered products (RRSP, RRIF, TFSA), payments (wires, EFTs, cheques, bill payments, etc.), deposits (remote deposit capture, NDDS, etc.), cash management products (CAFT, Business Online Banking, Online Wires, Business Visa, Corporate RDC), and Estate\xe2\x80\x99s administration.

Risk. Work with high risk and high client impact processes, including large dollar transactions, and transactions with tax implications for clients.

Documentation. Maintenance of long-term document control and electronic reporting for all applicable tasks.

Operations optimization. Proactively address potential procedure enhancements and best practices, sharing with management and peers.

Privacy. Ensure that the confidentiality of the Bank and its customers in maintained by routinely securing all documentation during non-business hours and is aware of and adheres to employee code of conduct.

Collaboration. Provide direct support to the CWB branch network, to enable them to deliver a \xe2\x80\x9cbest in class\xe2\x80\x9d customer experience.

Performance measures. Regularly review SLA targets in collaboration with individual leader to ensure client needs are met.

What you bring with you

Life Learner

Thirst for knowledge & understanding underpins all that you do. You are curious by nature and love solving puzzles.

Life Experience

Numbers bring you joy. You find comfort in knowing that every math problem has a right answer.

Basic finance. You hold a bank account & know how it works. Money in, money out.

Customer service is a real thing \xe2\x80\x93 and it gets results when done right. You\xe2\x80\x99ve gained some experience in this space and you know the difference between good service & bad service. You know the difference in how it feels.

Hard work? No problem. You are happy to roll up the sleeves to get the job done \xe2\x80\x93 and you\xe2\x80\x99ve been known to have fun doing it too. Especially when hard work is recognized and rewarded.

Life is journey and along the way, you\xe2\x80\x99ve learned how to do things better, faster, and smarter. You know what to prioritize to get things done and what tasks are just unnecessary steps. You have a system, and it works.

Communication is key. You can convey messages & communicate clearly and professionally.

Team player. Necessary skill \xe2\x80\x93 you must be able to share and grow with a team

Tech Savvy. You\xe2\x80\x99ve held a device in your hand since pre-school. You learn, understand, and adapt to new technology and software with ease.

Get hired. Work hard & perform. Grow. Get recognized. Repeat.

Be seen. Be heard. Get recognized.

Raise your hand. Go above and beyond, get involved in projects, identify potential efficiencies, and dig deeper into the details. Make an impact.

Pay attention to the details. Minimize risk, by ensuring compliance with policies and regulatory requirements in all areas of banking and operations.

Provide the wow. We are obsessed with our clients\' success and a commitment to providing unrivaled client experience. Perform & deliver results consistently.

Why work with us?

Winners of Canada\xe2\x80\x99s Most Admired Corporate Culture 2021

& recognized as one of 50 Best Workplaces in Canada by Great Places to Work 2021

Values driven people first benefits

People first is a core value at CWB, guiding us to care for each other and our clients. Our benefits package is an extension of that value, animating our promise to you and your family. Wellness forward. We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find a community within the CWB family in our employee represented groups. Career development. We invest in our employees\xe2\x80\x99 development to help them reach their professional goals with organization wide Coaching services. Strategic career design is an investment in our core asset \xe2\x80\x93 our people. Innovation. Learn. Grow. Enhance. At CWB, we pay to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for \xe2\x80\x9cin the moment\xe2\x80\x9d and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused. Be proud of where you spend, work & invest. Financial rewards. Base salary & pay for performance incentives. Retirement investment strategy. You can\xe2\x80\x99t work forever! So, we\xe2\x80\x99ve got you covered. Company ownership. No greater sense of motivation & empowerment than being an owner! Find your \xe2\x80\x9cwhy\xe2\x80\x9d at

Jump start your finance career with CWB. Apply today.

#LI-JA1

As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.

Closing Date:

• Position closes at 12:01am on the close date identified below. 09/21/2023

Canadian Western Bank