Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether youre helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Banking Advisor | Conseiller(\xc3\xa8re) en services bancaires



(English version below)

Faites carri\xc3\xa8re avec nous !

Ax\xc3\xa9e sur le soutien, la culture de RBC est riche en opportunit\xc3\xa9s et en r\xc3\xa9compenses. M\xc3\xbb par un esprit de coop\xc3\xa9ration, vous contribuerez \xc3\xa0 la r\xc3\xa9ussite des clients et \xc3\xa0 la prosp\xc3\xa9rit\xc3\xa9 des collectivit\xc3\xa9s.

Que vous aidiez nos clients \xc3\xa0 d\xc3\xa9nicher de nouvelles occasions, conceviez de nouvelles technologies ou apportez des conseils dexpert aux partenaires internes, vous accomplirez un travail utile dans un environnement ax\xc3\xa9 sur le travail d\xc3\xa9quipe, le service, la responsabilit\xc3\xa9, la diversit\xc3\xa9 et lint\xc3\xa9grit\xc3\xa9.

En quoi consiste loccasion demploi ?

Ce poste unique fait appel \xc3\xa0 votre expertise de vente orient\xc3\xa9e client et \xc3\xa0 votre sens inn\xc3\xa9 de la r\xc3\xa9solution de probl\xc3\xa8mes en vue doptimiser chaque interaction avec le client. Plus pr\xc3\xa9cis\xc3\xa9ment, vous aidez les clients en r\xc3\xa9pondant \xc3\xa0 leurs besoins en mati\xc3\xa8re de services bancaires courants, de cr\xc3\xa9dit et de placements. \xc3\x80 titre dambassadeur RBC, vous cr\xc3\xa9ez de la valeur aux moments qui comptent le plus pour les clients et collaborez avec des partenaires \xc3\xa0 RBC afin daider les clients \xc3\xa0 atteindre leurs objectifs. Que vous montriez \xc3\xa0 un client comment utiliser les services bancaires num\xc3\xa9riques, que vous proc\xc3\xa9diez \xc3\xa0 lint\xc3\xa9gration dun nouveau client ou que vous recommandiez une occasion dop\xc3\xa9ration complexe \xc3\xa0 un sp\xc3\xa9cialiste, vous contribuerez, par votre savoir-faire, \xc3\xa0 la prestation dune exp\xc3\xa9rience client positive et m\xc3\xa9morable qui favorisera la satisfaction et la fid\xc3\xa9lisation de la client\xc3\xa8le.

Quelles seront vos t\xc3\xa2ches?

• Prendre linitiative d\xc3\xa9changer avec les clients dans tous les secteurs de la succursale et dans la collectivit\xc3\xa9 en vue de d\xc3\xa9couvrir leurs besoins bancaires, de leur offrir de laide et des conseils, et de rep\xc3\xa9rer les occasions de ventes et de recommandations
• Renseigner les clients, notamment au moyen de d\xc3\xa9monstrations, et tirer parti de la technologie afin doffrir une exp\xc3\xa9rience client m\xc3\xa9morable, de stimuler les ventes et de fid\xc3\xa9liser la client\xc3\xa8le
• R\xc3\xa9pondre aux demandes des clients en leur permettant deffectuer une gamme compl\xc3\xa8te dop\xc3\xa9rations financi\xc3\xa8res
• Pratiquer l\xc3\xa9coute active et amorcer la conversation avec les clients afin de mieux cerner leurs besoins
• Prendre sur soi de r\xc3\xa9soudre et de pr\xc3\xa9venir les probl\xc3\xa8mes des clients qui touchent \xc3\xa0 leurs services bancaires
• Entretenir et consolider ses relations avec les partenaires pour tirer le maximum des occasions daffaires et des recommandations

De quoi avez-vous besoin pour r\xc3\xa9ussir ?

Exigences

• Permis de vente de parts de fonds communs de placement ou volont\xc3\xa9 de lobtenir (c.-\xc3\xa0-d. cours Fonds dinvestissement au Canada ou Cours sur le commerce des valeurs mobili\xc3\xa8res au Canada)

• Souci de faire passer le client avant tout, et r\xc3\xa9ussite dans un milieu de vente ax\xc3\xa9 sur la pratique et les objectifs
• Aptitudes pour la r\xc3\xa9solution de probl\xc3\xa8me et les relations humaines, et capacit\xc3\xa9 d\xc3\xa9tablir de solides relations et de nouer des liens de mani\xc3\xa8re proactive avec les clients
• Souplesse, empressement \xc3\xa0 apprendre, sens aigu de l\xc3\xa9thique et soif de r\xc3\xa9ussir
• Connaissance dune vaste gamme dappareils num\xc3\xa9riques (c.-\xc3\xa0-d. t\xc3\xa9l\xc3\xa9phones intelligents, tablettes, ordinateurs portables, etc.)

Atouts

• Solides ant\xc3\xa9c\xc3\xa9dents en mati\xc3\xa8re d\xc3\xa9tablissement et de maintien de liens avec la client\xc3\xa8le dans le secteur de la finance ou des services

Quels sont les avantages pour vous ?

Nous nous effor\xc3\xa7ons de relever le d\xc3\xa9fi qui consiste \xc3\xa0 \xc3\xaatre notre meilleur esprit, une pens\xc3\xa9e progressive pour continuer \xc3\xa0 cro\xc3\xaetre et \xc3\xa0 travailler ensemble pour offrir des conseils fiables afin daider nos clients \xc3\xa0 prosp\xc3\xa9rer et \xc3\xa0 faire prosp\xc3\xa9rer les communaut\xc3\xa9s. Nous nous soucions les uns des autres, r\xc3\xa9alisons notre potentiel, faisons la diff\xc3\xa9rence pour nos communaut\xc3\xa9s et r\xc3\xa9alisons un succ\xc3\xa8s mutuel.

• R\xc3\xa9seautez et d\xc3\xa9veloppez des relations durables avec des \xc3\xa9tudiants de divers horizons de partout au Canada
• Participez \xc3\xa0 des \xc3\xa9v\xc3\xa9nements amusants et \xc3\xa0 des d\xc3\xa9fis de gamification pour vous aider \xc3\xa0 construire votre trousse d\'outils de carri\xc3\xa8re tout en b\xc3\xa9n\xc3\xa9ficiant d\'un \xc3\xa9quilibre travail-vie personnelle.
• Des leaders qui soutiennent votre d\xc3\xa9veloppement par des opportunit\xc3\xa9s de coaching et d\'apprentissage
• Travailler dans une \xc3\xa9quipe dynamique, collaborative, progressive et tr\xc3\xa8s performante
• Capacit\xc3\xa9 \xc3\xa0 faire la diff\xc3\xa9rence et impact durable
• Profitez d\'un environnement de travail confortable avec la possibilit\xc3\xa9 de vous habiller de fa\xc3\xa7on d\xc3\xa9contract\xc3\xa9e

Joignez-vous \xc3\xa0 notre communaut\xc3\xa9 de talents

Tenez-vous au courant des formidables perspectives de carri\xc3\xa8re offertes \xc3\xa0 RBC. Inscrivez-vous et recevez des renseignements sur les plus r\xc3\xa9centes offres demploi et les activit\xc3\xa9s de recrutement qui vous int\xc3\xa9ressent, de m\xc3\xaame que des conseils en mati\xc3\xa8re de gestion de carri\xc3\xa8re.

Repoussez vos limites et b\xc3\xa2tissez un nouvel avenir \xc3\xa0 RBC. D\xc3\xa9couvrez comment nous mettons notre passion et notre motivation au service du bien-\xc3\xaatre des clients et des collectivit\xc3\xa9s \xc3\xa0 rbc.com/carri\xc3\xa8res.

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether youre demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry

What are the advantages for you?

We strive to meet the challenge of being our best mind, a progressive mindset to continue to grow and work together to provide trusted advice to help our clients thrive and thrive in communities. We care about each other, realize our potential, make a difference for our communities, and achieve mutual success.

• Network and develop lasting relationships with students from diverse backgrounds across Canada
• Participate in fun events and gamification challenges to help you build your career toolkit while enjoying a work-life balance.
• Leaders who support your development with coaching and learning opportunities
• Work in a dynamic, collaborative, progressive and high-performance team
• Ability to make a difference and lasting impact
• Enjoy a comfortable work environment with the ability to dress casually

Job Summary \xc3\x89tablir une base de client\xc3\xa8le pour la vente directe de services bancaires, en faisant de la prospection, du r\xc3\xa9seautage et des recommandations. Appliquer les th\xc3\xa9ories, les aptitudes et les pratiques de base pour ex\xc3\xa9cuter ses affectations.

Address: ROUYN-NORANDA, Quebec, Canada

City: CAN-QC-ROUYN-NORANDA

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-09-05

Application Deadline: 2023-11-24

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada