Job Description

Job Summary




































What is the opportunity? This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with other RBC partners to help clients achieve their goals. Whether you\xe2\x80\x99re teaching a client how to use digital banking, onboarding a new client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client satisfaction and loyalty. What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed? Must-have

• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Goal-oriented individual with a demonstrated passion for putting clients first.
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a drive to succeed
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

Externe: Directeur de comptes et repr\xc3\xa9sentant du service client\xc3\xa8le stagiaire Intern: Conseiller en services bancaires stagiaire En quoi consiste l\xe2\x80\x99occasion d\xe2\x80\x99emploi ? Ce poste unique fait appel \xc3\xa0 votre expertise de vente orient\xc3\xa9e client et \xc3\xa0 votre sens inn\xc3\xa9 de la r\xc3\xa9solution de probl\xc3\xa8mes en vue d\xe2\x80\x99optimiser chaque int\xc3\xa9raction avec le client. Plus pr\xc3\xa9cis\xc3\xa9ment, vous aidez les clients en r\xc3\xa9pondant \xc3\xa0 leurs besoins en mati\xc3\xa8re de services bancaires courants, de cr\xc3\xa9dit et de placements. \xc3\x80 titre d\xe2\x80\x99ambassadeur RBC, vous cr\xc3\xa9ez de la valeur aux moments qui comptent le plus pour les clients et collaborez avec des partenaires \xc3\xa0 RBC afin d\xe2\x80\x99aider les clients \xc3\xa0 atteindre leurs objectifs. Que vous montriez \xc3\xa0 un client comment utiliser les services bancaires num\xc3\xa9riques, que vous proc\xc3\xa9diez \xc3\xa0 l\xe2\x80\x99int\xc3\xa9gration d\xe2\x80\x99un nouveau client ou que vous recommandiez une occasion d\xe2\x80\x99op\xc3\xa9ration complexe \xc3\xa0 un sp\xc3\xa9cialiste, vous contribuerez, par votre savoir-faire, \xc3\xa0 la prestation d\xe2\x80\x99une exp\xc3\xa9rience client positive et m\xc3\xa9morable qui favorisera la satisfaction et la fid\xc3\xa9lisation de la client\xc3\xa8le. Quelles seront vos t\xc3\xa2ches ?

• Prendre l\xe2\x80\x99initiative d\xe2\x80\x99\xc3\xa9changer avec les clients dans tous les secteurs de la succursale et dans la collectivit\xc3\xa9 en vue de d\xc3\xa9couvrir leurs besoins bancaires, de leur offrir de l\xe2\x80\x99aide et des conseils, et de rep\xc3\xa9rer les occasions de ventes et de recommandations
• Renseigner les clients, notamment au moyen de d\xc3\xa9monstrations, et tirer parti de la technologie afin d\xe2\x80\x99offrir une exp\xc3\xa9rience client m\xc3\xa9morable, de stimuler les ventes et de fid\xc3\xa9liser la client\xc3\xa8le
• R\xc3\xa9pondre aux demandes des clients en leur permettant t d\xe2\x80\x99effectuer une gamme compl\xc3\xa8te d\xe2\x80\x99op\xc3\xa9rations financi\xc3\xa8res
• Pratiquer l\xe2\x80\x99\xc3\xa9coute active et amorcer la conversation avec les clients afin de mieux cerner leurs besoins
• Prendre sur soi de r\xc3\xa9soudre et de pr\xc3\xa9venir les probl\xc3\xa8mes des clients qui touchent \xc3\xa0 leurs services bancaires
• Entretenir et consolider ses relations avec les partenaires pour tirer le maximum des occasions d\xe2\x80\x99affaires et des recommandations

De quoi avez-vous besoin pour r\xc3\xa9ussir ? Exigences

• Permis de vente de parts de fonds communs de placement ou volont\xc3\xa9 de l\xe2\x80\x99obtenir (c.-\xc3\xa0-d. cours Fonds d\xe2\x80\x99investissement au Canada ou Cours sur le commerce des valeurs mobili\xc3\xa8res au Canada)
• Souci de faire passer le client avant tout, et r\xc3\xa9ussite dans un milieu de vente ax\xc3\xa9 sur la pratique et les objectifs
• Aptitudes pour la r\xc3\xa9solution de probl\xc3\xa8me et les relations humaines, et capacit\xc3\xa9 d\xe2\x80\x99\xc3\xa9tablir de solides relations et de nouer des liens de mani\xc3\xa8re proactive avec les clients
• Souplesse, empressement \xc3\xa0 apprendre, sens aigu de l\xe2\x80\x99\xc3\xa9thique et soif de r\xc3\xa9ussir
• Connaissance d\xe2\x80\x99une vaste gamme d\xe2\x80\x99appareils num\xc3\xa9riques (c.-\xc3\xa0-d. t\xc3\xa9l\xc3\xa9phones intelligents, tablettes, ordinateurs portables, etc.)
• Bilinguisme requis: fran\xc3\xa7ais et anglais

Atouts

• Solides ant\xc3\xa9c\xc3\xa9dents en mati\xc3\xa8re d\xe2\x80\x99\xc3\xa9tablissement et de maintien de liens avec la client\xc3\xa8le dans le secteur de la finance ou des services

Les avantages pour vous Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin d\xe2\x80\x99offrir des conseils fiables qui contribueront \xc3\xa0 la r\xc3\xa9ussite des clients et \xc3\xa0 la prosp\xc3\xa9rit\xc3\xa9 des collectivit\xc3\xa9s. Nous nous soucions du bien-\xc3\xaatre de chacun et nous sommes d\xc3\xa9termin\xc3\xa9s \xc3\xa0 r\xc3\xa9aliser notre plein potentiel, \xc3\xa0 favoriser l\xe2\x80\x99essor des collectivit\xc3\xa9s et \xc3\xa0 contribuer \xc3\xa0 la r\xc3\xa9ussite de tous.

• Programme de r\xc3\xa9mun\xc3\xa9ration globale comprenant une r\xc3\xa9mun\xc3\xa9ration concurrentielle, des primes et des avantages sociaux \xc3\xa0 la carte
• Possibilit\xc3\xa9s d\xe2\x80\x99avancement continues
• Formation \xc3\xa0 la vente de renomm\xc3\xa9e mondiale, d\xe2\x80\x99accompagnement et d\xe2\x80\x99occasions de perfectionnement
• Appui d\xe2\x80\x99une \xc3\xa9quipe dynamique et performante ax\xc3\xa9e sur la progression et la collaboration, et acc\xc3\xa8s \xc3\xa0 des outils et \xc3\xa0 une formation de premier ordre
• Occasion de conna\xc3\xaetre de grandes r\xc3\xa9ussites et de faire progresser votre carri\xc3\xa8re \xc3\xa0 RBC

Job Skills Advice Based Solutions, Client Centricity, Client Discovery, Collaboration, Critical Thinking, Curiosity, Data Analysis, Digital Literacy Additional Job Details




































Address: 96 FANSHAWE PARK RD E:LONDON




































City: LONDON




































Country: Canada




































Work hours/week: 37.5




































Employment Type: Full time




































Platform: Personal and Commercial Banking




































Job Type: Regular




































Pay Type: Salaried




































Posted Date: 2023-11-10




































Application Deadline: 2023-12-01







































































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.




































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