Job Description

Primary Locations: Casselman, Ontario

Attendance: On-site

Employee Status: Regular

Schedule: Part-time

Hours Number: 31

A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You\xc3\xa2\xc2\x80\xc2\x99ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.

Your role

• Greet clients and answer questions.
• Help clients use our banking applications and ABMs.
• Listen to clients\xc3\xa2\xc2\x80\xc2\x99 needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to your specialist colleagues for their specific needs.
• Ensure adherence to compliance and risk management rules.

The branch is open two evenings a week and on Saturdays. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit, mortgage financing and more. \xc3\x82

Our team values passionate people and bold ideas. We work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other.

Competencies

• Hold a college diploma (DEC) or equivalent
• Customer service experience, inclusive attitude and openness to diversity
• Positive attitude and empathy for clients
• Discipline, commitment to teamwork and eagerness to learn
• Interest in technology and skilled in sharing knowledge
• Ability to adapt to different situations

After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you. For example, you could advance in the same role, get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You\xc3\xa2\xc2\x80\xc2\x99ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.

Your benefits

In addition to competitive compensation, upon hiring you\xc3\xa2\xc2\x80\xc2\x99ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees\xc3\xa2\xc2\x80\xc2\x99 ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

People first

We\'re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples\xc3\xa2\xc2\x80\xc2\x99 lives.

Our core values of partnership, agility, and empowerment inspire us and inclusivity is central to our commitments. We offer a barrier-free workplace that\'s accessible to all employees.\xc3\x82

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during our initial conversations.

We welcome all candidates! What can you bring to our team?

Are you ready to live your ambitions?

JobField: Advisory Services, Personal Banking

Unposting Date: 2023-06-09

Job Number: CUS00MXI

Posting Date: 2023-05-26

National Bank of Canada