Job Description

At Bouygues Energies and Services we aim to foster work environments that are client focused, results-orientated and collaborative. Bouygues Energies & Services is a leading provider of Facility Management services to a range of clients across Canada and, through our parent company, globally. Our Canadian projects include the government, aviation industry, and healthcare and entertainment sectors with contract duration ranging from short term to 28 years. With our sister company, Plan Group, we have significant reach into all asset classes. Our offices include Vancouver, Winnipeg, Montreal, Ottawa and Toronto.

We take pride in providing partnerships with our clients, providing facility management and energy solutions. Whether creating modern and imaginative work spaces, enhancing carbon and green performance, or delivering high quality facility services, we will bring our imagination, energy and technologies to deliver a unique client experience that creates tangible value and benefit to our clients and partners.

Our core values of safety, integrity, commitment, helpfulness, results, team work, empowerment, innovation and honesty contribute to our family-orientated Bouygues culture and we are committed to hiring people who are leadership focused, team-centered and pride themselves to take ownership and are accountable.

Baggage Operation Agent

Main Purpose of the Job :
Responsible for quality control and timely system processing including baggage jams, contingency process management and system monitoring.

Main Duties and Responsibilities :
Responsible for quality control and timely system processing including baggage jams, contingency process management, and system monitoring.
Ensures that the system is functioning efficiently to handle the expected peak level of demand.
Performs a daily inspection of the system hardware to include light maintenance, cleaning, and observing/recording/escalation of degraded issues or maintenance requirements.
Works closely with Manager, Airport Operations and airline customers to ensure accurate and appropriate resource allocation.
Monitors for violations in baggage room, such as ground handler infractions, including speeding, vehicle parking, etc. and escalates to Winnipeg Richardson International Airport.
Ensure bags with inactive tags are handed back to airline, take steps to resolve bags with missing tags, perform manual encoding operation for any misread bag, and ensure bags with active tags are encoded and sent onto the correct lateral.
Coordinate with onsite and offsite maintenance providers and Manager, Airport Operations during scheduled or on-demand maintenance to maximize service delivery during degraded, contingency or irregular operations.
Proper completion of daily activity/ shift reports, Incident/occurrence reports and all post required logs and registers in a timley manner.
Undertake such other duties appropriate to the level and character of work as reasonably directed by the Team Lead and Manager, Airport Support Services.

Main Attributes Required :
Must possess a High School Diploma and valid Drivers License.
Must be proficient in the use of all MS Office software programs. i.e. Excel, Word, Outlook.
Minimum1-2 years customer service experience and/or airline/airport operations.
Must be familiar with federal security legislation and corporate protocols.
Ability to work under periods of stress during emergencies and high density workloads.
Ability to lift 60 lbs unassisted.
Must possess excellent multi-tasking skills, strong oral and written communications skills.
Ability to meet enhanced government security clearance requirements to obtain and maintain a Transport Canada security clearance.

At Bouygues, our employees contribute by fully expressing their attributes, skills and personalities, and grasping the opportunity to grow as individuals and to help the company grow. That is why we work hard to identify and uncover our talented employees, developing their potential by empowering them and putting their talents to use.

You will be joining a great family orientated culture, combined with a competitive compensation package. We offer an excellent benefit program, a matching RRSP program, and many other employee perks.
If we have just described your ideal employer, we would love to meet you.

Come join one of the largest Facility Management companies, and apply today!