Job Description

Want to spend summer 2022 at Sydney's, Australia's iconic Bondi Beach? Take the chance, relocate to Sydney and change the direction of your life! We've got you covered with sponsorship and relocation. Do you LIVE & BREATH B2B?! An opportunity has arisen for an experienced B2B Contact Center Manager to join our fun, vibrant and at times crazy family! We are looking for someone to join us and lead a group of specialist agents while also working to innovate our clients experiences and achieve our client goals.Your main duties on a daily basis would be:

• Coach and Mentor Lead Generation agents

• Use your leadership skills to drive continual improvement within the team

• Manage end to end execution of campaigns

• Drive team to deliver measureable KPIs and targets, strategising to exceed goals

• Analyse campaign performance, producing reporting that delivers insights, observations and recommendations of value

• Work closely with the client facing Account Services team in the campaign executions

It is essential that you have the following:

• 5+ years B2B experience in Telecommunications or IT industry

• Leadership experience

• Completed certificate in Leadership/Management will be advantageous

• Demonstrated organizational and people management skills

• Strength in data analysis and managing KPIs

• Proactive, positive and passionate with good communication skills

• Ability to work independently and set the tone for an engaged team environment

• Self-motivated, dedicated, hands-on and willing to go the extra mile to get the job done

• Ability to multi-task and meet multiple deadlines

• Intermediate level IT & Microsoft Office skills

Benefits:

• Exciting and growing business with locations in Sydney, Singapore, Hong Kong, Shanghai and Chennai.

• Work with Tier 1 Global IT Customers

• Drive continued success of an existing high-performing team

• North Sydney Location, great transport network

• Currently, work from home flexibility is available

Why work for McCorkell?Here at McCorkell we love what we do, and in return our clients love us for that.We work hard (extremely hard) and play even harder, but unlike many agencies we reward our staff above and beyond the norm, creating a culture that's fresh faced, energetic and one that's totally empowering.We pride ourselves in our inclusive working environment with employees from a variety of backgrounds. Most importantly we have a culture that is second to none, a place where laughing on the daily is compulsory. There is a sense of family here, it's us against the rest.If you meet the above criteria and are looking to join an energetic and collaborative team, we would love to hear from you!McCorkell is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.We have a culture that is second to none, a place where laughing on the daily is compulsory. There is a sense of family here, it's us against the rest.If you meet the above criteria and are looking to join an energetic, collaborative team, with the opportunity to grow, we would love to hear from you!Job Type: Full-timeSchedule:

• Monday to Friday