Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The Group Functions Technology team is the primary IT delivery partner for multiple corporate areas, accelerating business capabilities to enable productivity and employee experience globally. The functions supported by GFT include:

Corp. Finance & Capital Management

Actuarial & Reinsurance

Global Risk Mgmt.

Law, Compliance, Gov\xe2\x80\x99t Relations

Audit & Advisory Services

HR & Communications

Global Operations (incl. Procurement, Corp. Real Estate, and Treasury)Corp. Marketing

The position of AVP, Technology Business Mgmt. & Strategy (TBMS) plays a leadership role within Group Functions Technology (GFT). The GFT team leads all the global technology delivery and deployment for all the functions (internal technology) across the enterprise. This role defines the vision and strategy for the group, overseeing a team of IT delivery program managers, setting, and tracking performance metrics, and serving as the Chief of Staff for the Chief Information Officer (CIO) of GFT.

In this role you will report directly to the CIO of GFT, leading a team of ~50 to drive continuous delivery excellence, enhance portfolio governance, and engage with functional stakeholders globally. You will have direct responsibility for portfolio management and capacity planning by leveraging enterprise tools such as Planview and Power BI (Business Intelligence). The AVP will support intake and prioritization in a cross-functional manner, requiring strong collaboration and partnership and the ability to balance execution speed, risk management, and stakeholder focus.

Core responsibilities will include:

Oversee GFT\xe2\x80\x99s portfolio of work, facilitating business case preparation and prioritizing capacity based on enterprise value

Manage IT budget by supporting quarterly and annual planning activities.

Oversee GFT communications, employee engagement, partnership with Procurement on strategic vendors, and special projects

Provide portfolio reporting for GFT Leadership and Executive Teams.

Work directly with the CIO and other technology and business leads to complete deliverables for Global Technology Executive meetings Technology.

Technology Business Management accountabilities:

Business Partnering

Provide leadership in the alignment and integration of GFT strategies and initiatives, including optimizing governance structures and operating models with other functions and segment teams.

Facilitate IT and Functional planning and ideation sessions

Support team in staying aware of emerging trends, regulatory requirements and potential issues and impacts.

Point-of-contact for IT business management information requests.

Operate as an integrator for engaging other IT teams.

Drive strategic portfolio analysis and resource alignment to enable data-driven decision making.

Develop, track, and report on management metrics and action plans.

Management Analytics and Reporting

Develop a set of IT metrics and analysis to enable efficient, effective, and transparent GFT performance.

Provide timely and accurate management reports, including continuously monitoring and improving on metrics

Ensure an integrated and aggregated view of key activities across the portfolio, providing escalations, recommendations, and decision support to leadership

Accountable for continuous improvements in management reporting.

Develop and Implement Strategy

Action plans to reduce data gaps and drive adoption of cross-GFT reports.

Develop and prepare executive presentation materials.

Prepare performance reports and ad hoc requests.

Craft analysis, conclusions, and facilitate associated actions.

Portfolio, Capacity, and Financial Planning

Coordinate, facilitate, and manage quarterly and annual planning across GFT in conjunction with IT Leadership, Functional Leadership, and Finance teams.

Ensure GFT plans are comprehensive and include business priorities, technology initiatives, resource plans, FTE plans, and financial plans.

Act as a point of contact for the GFT Leadership team for business planning-related matters.

Support vendor management as led by Procurement, including engaging with 3rd parties and vendors.

People Management Accountabilities:

Help develop a workforce of the future by providing coaching, succession planning, recruitment, resource management, team leadership, and input into performance and development plans.

Partner with HR and leaders to hire the right people in the right jobs to align individual capabilities with job requirements and GFT goals.

Provide leadership to influence employee engagement to the organization, to the team, and to their role.

Create a positive work environment and being an effective role model by championing Manulife\xe2\x80\x99s mission, vision and values.

Qualifications:

Strong background in software development, accounting, and program delivery.

10+ years working experience in technology or other software development environment.

Engineering and/or CPA designation is an asset.

Sound knowledge of the finance processes and related data considerations.

Strategic thinker with excellent analytic and problem solving skills

Exceptional communication skills.

Ability to influence functional and technical stakeholders.

Advanced organizational skills with ability to handle multiple priorities and tight deadlines.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $120,400.00 CAD - $223,700.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife