Job Description

The Opportunity
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience leading strategic operations and driving continuous improvement, and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Strategic Operations & Operational Excellence Leader, National Accounts & Multinational to champion operational excellence and inspire measurable change across our business.
Reporting to the VP, Head of National Account Operations & Multinational, you will lead strategic initiatives and operational projects that deliver high-impact results for our National Accounts & Multinational business, supporting both local and global priorities.
You will be a trusted advisor, fostering strong relationships and driving a culture of innovation and continuous improvement.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
What you will do

• Lead strategic projects from conception to implementation, overseeing planning, resource allocation, and progress tracking.

• Facilitate team processes and provide methodologies, tools, and training to institutionalize best practices.

• Partner with global and regional teams to drive initiatives and continuous improvement projects.

• Develop, implement, and champion best practices in project execution and change management.

• Establish performance metrics aligned with business strategy, tracking progress and impact.

• Build and maintain collaborative relationships with stakeholders, sponsors, and business partners.

• Design and manage communication and implementation plans for enterprise-wide initiatives.

• Demonstrate leadership, influence, and facilitation skills to create 'win/win' solutions and resolve complex issues.

• Set project direction, define objectives, and identify critical success factors.

• Communicate project updates, manage escalations, and ensure alignment across the organization.

• Remove obstacles, resolve challenges, and support teams in achieving desired outcomes.

• Ensure compliance with company policies and foster a culture of accountability, learning, and action.

• May serve as Project Manager for large, enterprise-wide initiatives as needed.

• Business travel may be required during peak periods.

Job Qualifications - What you bring to the table

• Bachelor's Degree and 8+ years of experience in Insurance, Operations Training, Change Management, or a related business field

OR

• High School Diploma or Equivalent and 10+ years of experience in the above areas

AND

• 3+ years managing a team of professionals

• Enterprise-wide project management experience

Preferred Qualifications

• Strong analytical thinking and problem-solving skills

• Insurance knowledge and/or experience

• Demonstrated experience managing large-scale projects

• Exceptional verbal and written communication skills, adaptable to all levels of the organization

• 3+ years of people development experience

• Project Management Professional (PMP) Certification (PMI)

• Proven ability to manage multiple priorities and tight deadlines

• Change management and training experience

Our Culture

• At Zurich, we are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.

• We value diverse perspectives and give our employees the tools they need to make an impact.

• We care about employee well-being and offer a comprehensive health/benefits plan and a competitive total compensation package.

• All employees receive a minimum of four weeks of vacation per year to rest, recharge, and pursue personal interests.

• Employees receive four personal days per year for appointments, cultural or religious observances, or mental health.

• We are committed to continuous improvement, offering comprehensive training and development opportunities.

• We give back to our communities through our talent, time, and resources.

• Zurich Canada is proud to be one of Greater Toronto's Top Employers and a recipient of Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
About Us
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.

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