Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The opportunity

At the core of Affinity Markets overall growth strategy is to maintain and expand our new sales activity in the Mortgage Broker and lender segments of the market. The Affinity Markets business is looking for a leader to bring our growing Mortgage Broker and lender sales trajectory to life as we revitalize and modernize our customer, partner, and mortgage broker experience.

The importance of maintaining and building our strong field sales team, providing more effective digital tools for our partners, and improving overall insurance conversion rates are among the key priorities. You will set the strategy for the overall business and lead the full sales and support teams for this market. This opportunity is critical to the success of our Mortgage Creditor business. We have daring growth targets in a changing driven and regulatory marketplace. This is a sophisticated role influencing the engagement of resources and capabilities across IS, Product, Legal, Compliance, customer experience and talent, to name a few.

The AVP Sales Mortgage Creditor will lead the Mortgage Creditor Leadership Team accountable for driving new sales growth, building, and retaining partnerships in the marketplace and driving new initiatives as they are required. You will be a member of Affinity Markets Leadership team contributing on overall strategy and management. You will be joining a high-performing, experienced team of professionals who want to win again in the Mortgage Creditor marketplace.

You are a change agent that engages and develops strong connections across teams and individuals to a shared vision in a highly matrixed and collaborative environment. With the potential for expanded roles within Affinity Markets and Individual Insurance, you listen, probe, and seek to understand. You can run a wide variety of projects and responsibilities, finding the balance between groundbreaking innovation and sound business, budget, and organizational management styles. You exude a natural curiosity to dig to the core elements of our internal and external environment that influence customer delight and organizational agility in a significant way. Your success in cultivating a hard-working and highly engaged community of professionals has been essential to your progressive career.

Responsibilities

Business leadership of Sales programs and initiatives that drive overall Mortgage Broker sales.

Maintaining and building a high-performance sales and service team with responsibility for large national accounts and independent brokers.

Work closely with Lender sales channel and with other Manulife distribution, including Manulife Bank.

Leader of broker and partner experience including onboarding, communication and improving overall productivity.

Influence and leadership of the Mortgage Creditor distribution support teams \xe2\x80\x93 shared services including Training, Salesforce, Events & Advisor Communications

Actively participate in industry events, conferences, industry associations and opportunities to work with regulators.

Be an authority in redefining our delivery capabilities particularly as it related to digital innovation in the path of the mortgage

Delivery of mortgage broker sales plan, increase in customer & advisor NPS.

Achieve and sustain premier employee engagement scores

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

Minimum 10 years in sales leadership roles with proven ability to deliver business results

Minimum 5 years of experience in Mortgage Broker marketplace working directly with brokers or national broker organizations

Experienced in building and maintaining a national field sales force and support organization.

Experienced in reporting and sharing sales results within a broader organization.

Strong organization and administrative experience

A deep understanding of Insurance products, markets, and distribution

Well-developed business, financial and project management skills

Developed understanding of various Mortgage Broker business models.

Ability to think strategically and build tactical sales plans to achieve short- and long-term business and sales goals.

Strong collaboration and communication and influencing skills

Adept at partnering across matrixed organization

Proven success improving employee engagement

Skilled player-coach able to cultivate a high-performance culture and develop individuals to stretch their competencies

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture - We lead with our Values every day and bring them to life together.

Boundless opportunity - We create opportunities to learn and grow at every stage of your career.

Continuous innovation - We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion - We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship - We build a business that benefits all collaborators and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife