Job Description

At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Role Specifications

Everyday flexibility. Hybrid work environments. On-site requirements. Collaborative connections.

Location: Edmonton, AB

CWB Optimum Mortgage

Making home ownership dreams come true.

CWB Optimum Mortgage, a CWB Financial Group Company, is a full-service lender providing personalized borrowing solutions to meet our clients needs. We offer a variety of products, including flexible alternative mortgage solutions, for clients who may not fit within traditional guidelines, including those who are self-employed, commissioned or with bruised credit.

Find the lending career of your dreams with CWB

The overwhelming majority of our employees say CWB is a Great Place to Work\xc2\xae

We\xe2\x80\x99re different from other employers in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love CWB. You\xe2\x80\x99ll love it here too.

Inclusion has power.

Labels don\xe2\x80\x99t matter here. But your perspective does.

Bring you. All of you. Blogger. Indigenous community member. Gym junkie. Neurodivergent advocate. Marathoner. Violinist. Volunteer. New to Canada.

The opportunity

Risk-Reward Lending. People Development. Collaborator. Financial Integrity. Business sense. Analyze & Strategize. Relationship Builder.

Our CWB Optimum team is focused on performing ALT-A, \xe2\x80\x98A\xe2\x80\x99 insured, and \xe2\x80\x98A\xe2\x80\x99 un-insured residential lending activity sourced by the mortgage broker channel and our CWB Branch network across all provinces (except Quebec).

We are seeking an AVP, Underwriting & Fulfilment who will provide operational leadership to underwriting, fulfillment, and funding departments (50+ employees) with a focus on engaging with key collaborators, including the Leadership team to achieve organizational objectives and performance measurements.

Areas of focus

Leadership & Culture

Maintain cohesive, highly motivated staff by promoting cooperation and dedication within the Optimum team, working towards the attainment of critical initiatives and long-term organizational goals.

Foster engagement and maintain connection, communication and culture with onsite and remote hybrid working teams.

Promote a culture of high performance and empower teams to develop improved processes and efficiencies by engaging their creativity in finding solutions with a commitment to quality.

Build, maintain, and strengthen relationships that contribute to #OneTeam alignment and working effectively in a diverse working environment.

Strong focus on performance management to meet productivity expectations in a highly customer service focused manner to deliver on financial targets.

Prepare and regularly review annual goals and career development plan with direct reports, and with direct supervisor, the SAVP & Manager.

Provide all required management and supervisory functions including hiring, performance appraisals, and human resource related issues.

Customer Service

Deliver outstanding client experience at every interaction and deliver on plans to continuously develop the client experience, in line with Optimum\xe2\x80\x99s brand promise.

Share client\xe2\x80\x99s sense of urgency and deliver outstanding client experience at every interaction by following our Deal Life Cycle, Client journey road map, with a CWBx focus.

Build close working relationships with quality assurance, sales, renewal, and customer service teams.

Increase Optimum\xe2\x80\x99s customer base by deepening existing referral source relationships.

Assist with higher approval files and approve credit applications (new, internal borrower) within delegated credit limits on a triage basis.

Use reporting with teams to ensure the pipeline is moving forward, with a CWBx focus.

Ensure all staff adhere to established business line service agreements on underwriting and documentation review, with consistent communication provided to our referral sources.

Business Growth

Responsible for Optimum\xe2\x80\x99s Alternative Channels and \xe2\x80\x98A\xe2\x80\x99 Lending team, delivering on target business goals, plans, and initiatives aligned with the overall business strategy and in compliance with all governing regulations, internal policies, and procedures.

Accountable for all lending activity including compliance to policy and achievement towards annual funding and fee revenue stream.

Optimize profitability through implementing strategies to ensure a consistent balanced growth and manage budgeting for the branch operation while maintaining responsibility for mortgage loan production and credit quality.

Stay abreast of industry and economic trends and assess impact of industry from credit risk perspective and provide risk adjustment recommendations to Senior Leadership.

Maintain Underwriting Principles guide to help identify and mitigate potential impacts of negative market performance trends.

Review and authorize escalated files from the Underwriters, Fulfillment Specialists and Sales group, with authority to sign off on exceptions to policy.

Apply a balanced approach of meeting policy and regulatory requirements while employing common sense in review of deals and documentation presented; coach the teams on how to connect with the brokers to come up with reasonable solutions.

Compliance

Ensure compliance with strong emphasis on the adherence to Bank C-34 and CT-36 Lending Policy, Insurer guidelines and regulatory requirements, including OSFI\xe2\x80\x99s B-20 Directive, as well as KYC, AML, and fraud prevention requirements.

Uphold an audit inspection rating of Satisfactory with limited major and repeat findings identified as assessed by Second and Third Lines of Defence within the Bank, as well as audit inspections performed by external parties.

Identify potential fraudulent documentation that could end in loss to Optimum and provide ongoing training in areas that present risk to our department.

Support, complement, and leverage fraud risk prevention, detection, and mitigation practices.

Proactively manage and monitor policy exceptions against Lending Standards thresholds to ensure validity and compliance to reporting.

Manage the underwriting, documentation fulfillment, and funding teams to established processes and procedures.

Successful incumbent

This role requires an individual with a solid understanding of residential mortgage lending, risk management, credit & financial statement analysis, and loan structuring. They must have proven leadership skills to manage, encourage, and inspire high performing and inclusive larger teams with a strong ability to influence and think strategically.

Core knowledge requirements

MBA or Post- secondary Degree in Commerce or Finance.

Process and efficiency certification in 6-Sigma Lean (or equivalent).

Change Management certification in ADKAR (or equivalent).

Strong working knowledge of residential lending, supporting documentation necessary to make sound lending decisions, and securities documentation.

Solid understanding of Insurer (CMHC and Sagen) eligibility guidelines.

Solid understanding of the Regulator (OSFI) B-20 directive, and Lending Standards C-34 and CT-36.

Strong working knowledge of MS Office suite of products (incl. Power BI).

Demonstrated experience

7+ years of Senior Management experience in Residential Mortgage Lending.

Proven Residential Secured Lending experience at a senior management level will be considered.

Familiarity with LMS and WAVE loan origination systems, and T-24 (core banking system) is an asset.

Why work with us?

Your success is our obsession! And our benefits back it up.

Wellness matters. We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, 100% company-funded health coverage, health care spending account, a flexible wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. Career development. We commit to our employees\xe2\x80\x99 development and help them reach their professional goals with organization wide coaching services, mentorship, education support & training programs. Strategic career design is an investment in our core asset \xe2\x80\x93 our people. Innovation. Learn. Grow. Enhance. At CWB, we play to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for \xe2\x80\x9cin the moment\xe2\x80\x9d and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused. Be proud of where you spend, work & invest. Financial rewards. Base salary & pay for performance incentives. Retirement investment strategy. You can\xe2\x80\x99t work forever! So, we\xe2\x80\x99ve got you covered. Company ownership. No greater sense of motivation & empowerment than being an owner.

Find your at

#LI-AI1

As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.

Closing Date:

• Position closes at 12:01am on the close date identified below. 07/5/2023

Canadian Western Bank