Job Description

Responsibilities:

Team Leadership:

Supervise, mentor, and train a team of auto glass technicians, ensuring technical proficiency and high morale.

Health & Safety:

Enforce all health and safety regulations.

Training:

Deliver in-person and virtual training sessions for new and current technicians, with hands-on demonstrations.

Skill Assessment:

Evaluate technician skills through testing and observation, providing feedback and additional training as needed.

Quality Assurance:

Inspect services for quality, enforce procedures, and resolve customer complaints.

Service Coordination:

Schedule appointments, confirm details with customers, manage inventory, and order supplies.

Technical Expertise:

Perform complex repairs, support the team with difficult cases, and stay updated on industry trends.

Customer Interaction:

Engage with customers to understand their needs, explain service options, and ensure a positive experience.

Documentation:

Maintain accurate service records, report to management, and contribute to continuous improvement.

Qualifications:

High school diploma or equivalent; technical/vocational training in auto glass repair preferred. Proven experience in auto glass repair and replacement with strong technical skills. Experience in a supervisory or lead role. Strong communication and customer service skills. Ability to manage a team and multitask. Detail-oriented with a commitment to quality.

Skills:

Certification in auto glass repair and replacement. Knowledge of vehicle safety standards and regulations. Proficiency in inventory management systems.
Job Types: Full-time, Permanent

Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person