Job Description

Job Summary

We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless experience from initial inquiry to service completion. This role requires a blend of customer service skills, mechanical knowledge, and sales expertise to effectively communicate with clients and facilitate their automotive repair needs.

Duties

Greet customers and assess their automotive service needs. Accurately document customer concerns and vehicle information. Provide detailed explanations of services and repairs needed, utilizing mechanical knowledge to enhance customer understanding. Upsell additional services based on customer needs and vehicle condition. Coordinate with technicians to ensure timely completion of services. Handle cash transactions and maintain accurate records of payments. Follow up with customers post-service to ensure satisfaction and encourage repeat business. Maintain a clean and organized workspace, adhering to dealership standards.

Requirements

Previous experience in an automotive dealership or repair shop is preferred. Strong mechanical knowledge to effectively communicate technical information to customers. Excellent customer service skills with the ability to build rapport with clients. Sales experience, particularly in upselling automotive services, is highly desirable. Proficient in cash handling procedures and financial transactions. Ability to work in a fast-paced environment while managing multiple tasks efficiently. Strong communication skills, both verbal and written, to convey information clearly. Join our team as a Service Writer and contribute to providing exceptional service that keeps our customers coming back!
Job Type: Full-time

Pay: $17.85-$31.51 per hour

Additional pay:

Overtime pay
Benefits:

Company events Dental care Extended health care Store discount Vision care
Schedule:

8 hour shift Day shift Holidays Monday to Friday No weekends Overtime
Education:

Secondary School (preferred)
Experience:

Customer service : 2 years (preferred)
Work Location: In person