Job Description

Canadian Tire North is currently hiring an

Automotive Service Advisor

. Open availability required. Our Service Centre hours are 8am-6pm Monday-Friday, 8am-5pm Saturdays, and 9am-5pm Sundays. Experience is required. Wage will be based on experience.

In this role, you will serve as the primary point of contact for customers seeking automotive repair and maintenance services. Your expertise in automotive knowledge and exceptional customer service skills will be essential in providing accurate information, facilitating service appointments, and ensuring customer satisfaction. You will work closely with both customers and technicians to deliver a seamless service experience.

Responsibility and Tasks

Provide excellent customer service by understanding customer needs, responding to their inquiries, managing their concerns and problems and providing them with complete solution

Estimate cost and time for service and repairs needs, complete and review repair orders with customers and ensure vehicle is delivered on time

Act as a liaison between customers and technicians and manage the status of work orders

Schedule service and repair appointments

Operate computerized work order systems

Manage cash handling processes, including processing payments and providing receipts.

Engage in learning activities and coaching to improve their own abilities

Comply with company, store and department policies and health & safety program and regulations

Complete other tasks, as required.

Requirements & Competencies

Knowledge of market trends in the automotive service industry

Knowledge and understanding of mechanical components of automobiles

Ability to work effectively with auto parts ordering systems and computerized work order systems

Basic math and keyboarding skills

Valid driver's license for province of employment

Strong communication skills, ability to listen carefully and give precise instructions

Aptitude for building and maintaining interpersonal relations, both with customers and coworkers

Ability to plan, organize, delegate and follow-up on daily tasks

Ability to resolve problems and make decisions

Ability to work in a team environment to achieve common goals

Ability to adapt and cope with pressure

Good working knowledge of CoStar is an asset

Physical Demands and Working Conditions

In compliance with the store's Health and Safety Policies and Procedures:

Stand/walk for 8 hours.

Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".

Lift and turn repeatedly throughout the shift.

Lift above the shoulder, from floor to shoulder and floor to waist.

Ability to go up and down a ladder while carrying merchandise.

Walk and carry things at the same time and push/pull, as required.

Twist, turn, reach and work above shoulder level.

Job Type: Permanent

Benefits:

Dental care Extended health care Profit sharing Store discount
Application question(s):

Are you available to work during all hours that the service department is open? (hours listed in job description)
Experience:

service advisor: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person