Job Description

Alpha Auto Group (AAG

)?is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence.

At

AAG

, we're shaping the future of the automotive industry, and we want you to be part of it. We are hiring?Automotive Product Genius ?to join our team at?

Elite BMW

.

The

BMW Genius & Delivery Specialist

is responsible for guiding clients throughout their BMW journey, from vehicle discovery to final delivery. Acting as a true product expert, this role provides clear and personalized explanations of BMW's features, technologies, and benefits.

In addition, the specialist ensures a flawless and memorable delivery experience, actively supports customer satisfaction and retention, and contributes to showcasing the dealership through engaging digital content for social media.

Please know that the full compensation listed for this position is dependent on a commission-based bonus structure. The salary range mentioned in the job posting represents the potential earnings of this role.

What We Offer

At AAG, our people are our greatest asset, and we're committed to helping you succeed. When you join our team, you can expect:

Compensation & Benefits:

Competitive pay, performance-based incentives, and a comprehensive benefits package.

Professional Growth:

?Ongoing training, mentorship, and opportunities for advancement.

Results-Oriented Culture:

?A high-performance environment where passion, achievement, and impact are recognized and celebrated.

Responsibilities

Greet clients with professionalism, answer product and technology questions. Master BMW models and technologies, provide personalized demos, explain features clearly. Prepare and coordinate seamless handovers, walk clients through vehicle functions, set up apps and services. Follow up after delivery, handle questions, conduct after-sales calls, and ensure satisfaction goals are met. Create videos and posts showcasing BMW vehicles, dealership services, and team expertise; support social media presence. Work with sales, service, and management; complete BMW training to stay updated.

Qualifications

Bilingual French/English (verbal and written). Extensive communication and presentation skills. Customer-focused mindset with a passion for delivering exceptional service. Passion for automobiles, technology, and innovation. Comfortable with social media and basic digital content creation (video, photo, light editing). Ability to work independently and as part of a team. Previous experience in a similar role (customer service, product knowledge, communications, or marketing) is an asset. Dynamic, professional, and passionate about customer experience. Creative, confident on camera, and skilled in storytelling.
Job Type: Full-time

Pay: $45,000.00-$65,000.00 per year

Application question(s):

Have you ever worked for Elite BMW or Alpha Auto Group in the past? Do you have experience with the BMW brand?
Language:

English (required) French (preferred)
Work Location: In person