Job Description

Are you ready to join Canada\'s most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.
Summary: As a member of the store\'s Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the store to his/her team. The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.
Main Responsibilities and Tasks:

• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Leads by example and consistently delivers an excellent customer experience.
• Implements and follows store policies and procedures that deliver a high-quality customer experience.
• Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
• Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
• Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
• Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
• Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
• Addresses issues and conflicts in a timely manner.

Requirements:

• Experience in retail sales, execution and operations.
• Experience in auto parts is considered an asset.
• Good working knowledge of department products and functions.
• Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
• Ability to operate a cash register is an asset.
• Experience in a Canadian Tire store is considered an asset.
• Results-oriented individual who thrives on achieving challenging goals.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Effective written and oral communication skills.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on team\'s activities and projects.
• Ability to find solutions to problems and make decisions.
• Ability to multitask, adapt and cope with challenging situations.

More about the position: Potential Career Opportunities

• Next levels: Store Manager and General Manager.

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes

• Competitive compensation and benefit package
• Potential for Profit Sharing
• Employee Shopping Discounts
• Flexible work hours
• Learning and Development opportunities
• Scholarships
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements: As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Employment Verification

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
High-School or Equivalent