Job Description

WE HAVE MOVED!

Our amazing new location is at 5901 Weaselhead Road, Tsuutina. Just West of the Grey Eagle Casino in SW Calgary. On the corner of Glenmore and Tsuut'ina Trail SW. Come check us out!

Metro Ford is hiring a Parts Counter Person. This front-line position in our busy parts department is responsible for helping internal and external customers.

Friendly, family owned dealership Free coffee Free on-site parking Easy access to get to work

As an ideal candidate, you possess the following qualifications:

You have achieved your Journeyman Parts Ticket, are currently a Parts Apprentice, or you have a desire to begin the program Parts counter experience and/or related automotive experience High degree of product and technical knowledge Strong knowledge of tires, accessories and automotive parts Must be a team player with a strong sense of commitment to the customer Must be self starter and motivated to sell Excellent customer service, problem solving, and communication skills Happy to help attitude with a commitment to delivering a high level of customer service Must possess good written and verbal communication skills Must be able to handle competing priorities and meet deadlines Must conduct his / her self in a professional manner Must have superior problem-solving skills to achieve a win-win solutions Strong computer skills Cash handling experience

Responsibilities

Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts

Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required

Maintain knowledge of dealership product lines to ensure an understanding of customer's requirements Maintain knowledge of in stock parts, accessories and tires Keep daily reports for open orders, special order parts, and contact customers when ordered parts arrive Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship Evaluating and recommending parts required based on customer or technician information Looking up and locating parts in inventory or ordering parts from suppliers as per policies Supports the parts needs of the shop by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed Prepare estimates and order parts and accessories under tight time constraints Pick parts for customers and technicians Assisting customers post sale with any warranty and/or service needs Explaining warranty coverage to customers (as applicable) Provide exceptional customer service to both internal and external customers Maintaining a professional appearance and a safe, clean work environment Keep desk areas clean and organized Assist with inventory count and control as required Following all policies and procedures as outlined by management Safety shoes required
Additional Assets Able to operate fork truck/ forklift in a safe manner

Job Type: Full-time

Benefits:

Company pension Dental care Extended health care On-site parking
Ability to commute/relocate:

Tsuut'ina, AB T3T 0E5: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person