------------- Secondary (high) school graduation certificate
Work setting
---------------- Retail business
Tasks
--------- Answer telephone and relay telephone calls and messages
Conduct sales calls
Perform general office duties
Set-up displays of retail parts and accessories
Address customers' complaints or concerns
Advise on use and appropriateness of goods or parts
Handle cash transactions
Identify, label and catalogue items received
Prepare and track work orders
Prepare requisition orders to replenish parts and supplies
Receive, unpack and sort incoming parts, supplies and materials
Ship, deliver or pick up parts, products or equipment