Job Description

Who are we?

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

What are we looking for?

At

Whiteoak Ford Lincoln

we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

We are seeking individuals interested in the role of

Fixed Operations Manager

. The Fixed Operations Manager, under the direction of the General Manager and VP of Fixed Operations, will primarily be responsible to manage the efficient and profitable operation of the service and parts departments.

Job Qualifications:

Minimum of 5 years of experience in automotive service management Strong leadership skills with the ability to motivate and inspire a team Excellent communication, negotiation, and interpersonal skills Valid driver's license with a clean driving record Proficiency in Microsoft Office/Excel and computer applications MUST have proven track record of success with NPS , CX, and achieving Service Expectancy Benchmarks MUST have Ford experience

Job Requirements:

Forecasts goals and objectives for the departments and strives to meet them. Hires, trains, motivates and monitors the performance of the service and parts department managers Works within the annual operating budget for the service and parts departments. Maintains reporting systems required by general management and the manufacturer Attends managers meetings Monitors the performance of the service and parts departments. Implement strategies to achieve financial targets and improve departments Conduct performance evaluations and provide ongoing feedback Schedule shifts and ensure adequate staffing in both departments Implement strategies to enhance customer service and retention Oversee the daily operations of the service and parts departments Ensure compliance with company policies, safety regulations and industry standards Strives for harmony and teamwork within the departments and with all other departments Understands and complies with all government legislation regarding Health & Safety Understands and ensures compliance with manufacturer warranty and policy procedures Holds weekly department meetings Establishes and maintains good working relationships with customers to encourage repeat and referral business Fosters professional employee development and coordinates with department managers to determine need for advanced training Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. Handles customer complaints immediately and according to dealership's guidelines Reviews warranty policy adjustments with Service Manager, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers Develops dealership service and parts pricing plans and recommends to dealer or general manager Reconcile warranty schedule weekly and receivables are current within 30 days. Develops dealership service and parts pricing plans and makes suggestions to General Manager. Works with Parts and Service managers to find ways to improve the overall profitability of the dealership. Collaborate with Service and Parts Managers to ensure prior day preparation is completed daily. to ensure appointment objectives are met. ie parts ordering, special order requests and availability for off make vehicles. Works with Parts and Service managers to find ways to improve the overall profitability of the dealership Continuous improvement (Kaizen). Identify opportunities for process improvements in both departments. Implement new procedures and technologies to enhance operations Stay updated on industry trends and best practices Ensure that all staff is attending all training sessions outlined by head office Keeps abreast of new equipment and tools available and recommends purchases Ensuring that we are carrying a 30 day or less inventory parts supply based on monthly average cost of sale Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities Ensuring parts manager is following all process and procedures outlined by the Executive team such as: parts ordering, tracking lost sales, parts returns, core returns, completing monthly parts reconciliation reports Implement inventory control measures to minimize waste and reduce cost Ensure parts dept is organized and tidy Ensure display area (if applicable) is neat, organized and is stocked with lifestyle and boutique items Serves as liaison with factory representatives Other duties as assigned

Reporting:

Responsible for sending daily fixed ops report to GM and Executive team Responsible for daily exception reports for any discrepancies Responsible for daily spot checks of prior day preparation Responsible for daily shop hours based on Capacity Calculator Responsible for daily shop hours and Advisor Capacities through Xtime Responsible for Daily Carryovers included in daily shop hours Responsible for reviewing all work in process and ensuring aging repair orders are monitored. Responsible for maintaining the fixed RP MPS (maintenance pricing schedule) Responsible for ensuring the technicians and advisors are achieving their Xtime KPI's Responsible for ensuring that the parts inventory is inline and zero parts over 12 months old Responsible for ensuring that the customer satisfaction index is above national and regional average and conducting a minimum of one quality team meeting per month. Responsible for submitting monthly marketing plans to the GM, VP and Blackrock Marketing as well as updating websites.

Additional Responsibilities:

Collaborate with corporate team and bring forth ideas and suggestions Other training, as needed Conduct yourself in a professional manner at all times Maintain a safe work environment Maintains a professional appearance Adhere to all company polices and procedures

Why choose Rafih?

Competitive compensation and bonus plans Competitive Employee Benefits program Comprehensive training to set you up for success in your role A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support Advancement opportunities A company culture focused on inclusivity, diversity, employee wellness, and community engagement Employee engagement and recognition events Company Demonstrator Vehicle

ormonthly Vehicle Allowance
Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.

Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Experience:

Service Manager: 2 years (required)
Work Location: In person