Automotive Customer Service Representative Job in Forbes Kia

Automotive Customer Service Representative

New Minas, NS, CA, Canada

Forbes Kia

2 Current Jobs Openings

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Job Description

About the Role:

We are looking for a reliable and customer-focused

Automotive Customer Service Representative

to join our team. In this role, you'll be the first point of contact for customers visiting or calling our service department. You'll help schedule appointments, answer questions, and make sure every customer has a positive experience.

Key Responsibilities:

Greet customers in person and over the phone in a professional and friendly manner Schedule service appointments and follow up with reminders Explain basic automotive services, estimates, and repair timelines Communicate with technicians to keep customers informed Handle customer questions, concerns, or complaints with care Update and maintain accurate customer records Assist with administrative tasks as needed

Qualifications:

1+ year of customer service experience (automotive experience is a plus) Strong communication and organizational skills Comfortable using computers and scheduling software Basic knowledge of vehicle services is helpful (we provide training) High school diploma or equivalent Valid driver's license
Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Dental care Extended health care Vision care
Work Location: In person

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