Job Description

About Us

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As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high-performing, forward-thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

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Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!



At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more.


Join our growing team where everyone belongs!

Position Details

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What You Will Do

Develop and execute a strategic roadmap for both RPA and Generative AI implementation aligned with business objectives and operational goals Collaborate with senior management and stakeholders to prioritize processes for automation and AI integration based on ROI, complexity, and strategic importance Lead a team of RPA developers and analysts in the design, development, testing, deployment, and maintenance of RPA bots Ensure adherence to project timelines, budget constraints, and quality standards throughout the project lifecycle Conduct thorough assessments of existing business processes to identify opportunities for automation and AI enhancement Work closely with business units to analyze, document, and redesign processes for optimal automation efficiency and AI integration Develop detailed process documentation, including process maps, workflows, and automation specifications Establish governance frameworks, standards, and best practices for RPA and AI development and deployment Ensure compliance with regulatory requirements and internal policies related to data privacy, security, and auditing Evaluate and integrate third-party AI tools and platforms to enhance automation and decision-making capabilities Guide and direct members of the team to achieve IT and corporate strategies and goals

Who You Are

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field Minimum of 10 years of progressive work experience in information technology Minimum of 5 years of experience in RPA bot development Minimum of 3 years of people leadership, project management and delivery experience Experience with Generative AI technologies such as natural language processing (NLP), computer vision, and machine learning frameworks Strong understanding of Software Development Lifecycle and Agile Scrum development methodology and in leading Agile Scrum QA teams Understanding of enterprise DevOps Analytical and data oriented - taking data and turning it into insight Experience leading test automation programs desired Experience managing key vendor relationships with demonstrated benefits to the business through strong relationship management Demonstrated people leadership with success in driving retention, succession and employee development Demonstrated focus on continuous improvement and quality in IT delivery, support and compliance Excellent written, oral, and interpersonal communication skills Ability to conduct and direct research into IT issues and products Ability to present ideas in business-friendly and user-friendly language

Our Commitment

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We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.