Job Description

Canada Worker Trades is seeking experienced Auto-Body Collision Estimators for a company leader in the Auto-Body Repair industry with over 50 shops across Ontario.
What will you get? Great opportunities of growth within a large and well-established corporation; Competitive salary; Full-Benefits; Be part of a company that values diversity, equity and inclusion.
Duties & Responsibilities:

• Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
• Evaluate necessity and cost of repairs
• Collect insurance estimates after reviewing damage
• Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required) Attend training, information sessions and workshops recommended by Store Manager Maintain the company KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

• Prior experience working in a similar role
• Experience using Mitchell and Audatex estimating software