Job Description

About Us

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For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

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Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!


At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, award-winning holistic wellness program and so much more.

Join our growing team where everyone belongs!

Position Details

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We are looking for a Claims Adjuster that is Member-centric when progressing a claim file to an expedient resolution, while following file management techniques to meet/exceed key performance indicators.

What You Will Do

Full investigation, evaluation, analysis, negotiation and settlement of automobile and third-party property damage claims Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors Evaluate liability, salvage and subrogation exposure and potential Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss Maintain adequate reserves based on exposure and authority level

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

What You Have

Post-secondary education completion 1-5 years prior claims handling experience coupled with 2-3 years customer service experience Excellent communication skills both written and oral Excellent organizational skills Superior customer service and interpersonal skills

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted


We may use AI tools to help us through the recruitment process.

Our Commitment

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We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.