Job Description

About YOU

We are excited to be seeking a passionate and permanent member to join our team. With a high degree of initiative, this individual is a self-starter who demonstrates an unwavering commitment to workplace practices. Your exceptional organizational and time management skills enable you are able to support our internal sales team with incoming phone calls, walk-in customers, and lending a hand in dispatch and operations as needed. A solid team player, you also possess outstanding communication skills.

What you will do

• Learn our POS system to process sales orders for our automotive and industrial supply customers.
• Build on and maintain customer relationships by supporting customer requests and navigating any potential concerns or conflicts to ensure both our sales team and customer base are taken care of.
• Trouble shooting errors on orders to ensure customers receive their parts efficiently and correctly.
• Provide expert advice to customers on parts and supplies carried by CTR, with "outside the box" mindset to provide solutions and a "YES" response to requests not stocked at CTR.
• Weekly reports to be emailed to HR and CTR's President outlining your activities, highlighting important topics, and suggesting solutions. Followed by monthly meetings in person for strategy planning.
• HR topics will be directed to HR, with your documentation for follow-up.
• Build relationships with all operational groups: dispatch and drivers, pickers, shippers, receivers, checkers, warranty, and procurement. You are empowered and encouraged to share updates and observations with HR and President. You are the "eyes and ears" for our auto industrial team.
• Ensure the counter schedule is created and updated, covering vacations and absences as required. Always have resources in place for the open and close shifts.
• Support on IT needs, back-up support to begin with.
• Communicate with suppliers to check the progress of existing orders, follow-up to ensure the highest level of customer satisfaction.
• Align with CTR's Values - encourage others to seek a positive attitude by working with these Values.
• Create an environment that nurtures teamwork, efficiency, and celebrates success.
• Suggest and utilize special promotions, monthly discounts etc.
• Maintain a clean and stocked store front at 986 Wall Street.

What CTR has to offer

• Sales training and strategic career mapping for growth
• Sales incentives on a quarterly basis
• Laptop
• CTR Apparel
• Personal Development Courses at CTR's expense (during off hours / TBD)
• Extensive Benefits Package (implementation upon hire)
• RRSP matching at 12 months of employment
• Employee discounts for Automotive & Industrial Supply
• Team building events and outings
• Customer appreciation events

A little about us

We are a Manitoba born company with 56 years of experience supporting our customers and growing a team that lives our values and that's something we are proud of. We are a team of talented staff, we foster a culture built on dedication, success, and collaboration, all while prioritizing the needs of our customers and suppliers. Our foundation is built and strengthened by the hard work and dedication of our amazing staff, who strive towards success together, embodying the values that make CTR.

At CTR we care about the well-being of our employees at home and at work. We offer dental care, disability insurance, and an employee assistance program to ensure you can be your best self. We also understand the importance of a healthy lifestyle, providing extended health care, vision care, and on-site parking.

We reward our employees for their hard work, offering profit sharing and RRSP matching, and an opportunity to make an impact to our community. Come join our team where you can build a fulfilling career and be part of a community.

Are you ready to become a part of our story? Send us your resume! Please send to trish.seens@ctrgroup.ca or call 204- 471-5771 (cell) for more information.

CTR Websites: www.ctrgroup.ca www.ctrautoparts.ca

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Store discount
• Vision care
• Work from home

Language:

• English (preferred)

Work Location: In person