Job Description

Job Title:

Auto Glass Technical Services Supervisor

Position Overview:

The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services . This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.

Key Responsibilities:

Team Leadership:

Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.

Health & Safety:

Ensure the strict enforcement of all H&S rules.

Technical Training Delivery:

Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands-on demonstrations and practical exercises.

Skill Assessment:

Evaluate the skills and competencies of technicians through testing and observation. Provide feedback and additional training as needed to ensure high standards of performance.

Quality Assurance:

Inspect and ensure the quality of completed services. Enforce standard operating procedures and safety protocols. Address and resolve any service issues or customer complaints.

Service Coordination:

Schedule and delegate service appointments. Coordinate with customers to confirm service details and ensure timely delivery. Manage inventory and order supplies as needed.

Technical Expertise:

Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay updated with industry trends and advancements.

Customer Interaction:

Engage with customers to understand their needs and explain service options. Ensure a positive customer experience by maintaining high standards of service and professionalism.

Documentation:

Maintain accurate records of services performed, parts used, and customer interactions. Generate reports for management and assist in continuous improvement efforts.

Qualifications:

High school diploma or equivalent; technical or vocational training in auto glass repair and replacement is preferred. Proven experience in auto glass repair and replacement, with strong technical skills. Previous experience in a supervisory or lead role. Excellent communication and customer service skills. Ability to manage a team and coordinate multiple tasks. Attention to detail and commitment to quality.

Preferred Skills:

Certification in auto glass repair and replacement. Knowledge of vehicle safety standards and regulations. * Proficiency in inventory management systems.