Job Description

About Us

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WIRELESSWAVE is HIRING! COVID-19 has changed the way we work. Our priority is the health and wellness of our employees and communities. Our stores are open, and we have taken all the precautions required by provincial health authorities to ensure safe, comfortable and worry-free workplace and shopping experience.

We have also changed our recruitment practices to connect with candidates using online platforms and virtual meetings. Although our interviews have moved online, we are committed to providing engaging and collaborative candidate experience.

Please continue to check our job boards, submit your information and follow us on our social media channels for available opportunities.



Brand: WIRELESSWAVE

Location: 381 - Square One Shopping Centre - Lower - 1-841 - 100 City Centre Drive Mississauga, Ontario - L5B 2C9

Join WIRELESSWAVE, a subsidiary of Glentel. We are proud to be recognized as 2022 Best Place to Work by HR Director Magazine.

Are you looking for an extraordinary career in customer service and cell phone repair as an Authorized Repair Technician?

Join WIRELESSWAVE, an exclusive Apple Authorized service provider and national wireless retailer with 350+ locations across Canada. We are owned by Bell and Rogers, leaders in the wireless industry.

The role:

The Authorized Repair Technician diagnoses issues with Apple products and provides swift resolutions.

Why join us?

• Paid Apple Certification training
• $20/hr plus bonus plus commission
• Excellent health and dental plan, which includes counselling services to help you with your mental health, financial, nutritional, and other needs
• Generous employee discounts on phone plans, devices and accessories
• Career growth opportunities
• 3 weeks\xe2\x80\x99 vacation to start, RRSP company match program

Your typical day:

• Troubleshoot, diagnose, and repair mobile Apple products such as iPhone, AirPods, and iPad
• Provide legendary service to customers, in-person and over the phone
• Own the administration of warranty and repair processes
• Organize stock and manage inventory of parts used for repairs
• Maintain productivity standards of quality service and customer satisfaction
• Act as an Apple and WIRELESSWAVE brand ambassador
• Educate customers on how to use their products more efficiently and prevent similar issues

Job Requirements

Qualifications:

• Experience troubleshooting and repairing mobile phones or electronics
• Certification in Apple Service and experience with GSX is an asset
• An excellent communicator and a team player
• Ability to stay organized and meet deadlines
• Have excellent time management skills and can make decisions quickly
• Available to work flexible schedules including opening, closing and weekend shifts

GLENTEL Inc. (dba WIRELESSWAVE, Tbooth wireless, WIRELESS etc., WAVE SANS FIL, la cabine T sans-fil and SANS-FIL etc.) encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

Glentel