Job Description

Areas of Interest

Customer Service, Digital & Technology/Information Technology

Location(s)

Markham - Ontario - Canada, Toronto - Ontario - Canada

JOB SUMMARY

This position is responsible for managing and directing audio visual staff; functions as the lead worker inthe operation and repair of audiovisual equipment. This is a working manager position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages a team in one or more offices. Provides direction on employee management (e.g. recruitment

of talent, performance management, etc.). Makes recommendations on budgets and cost reductions.

Coordinates daily scheduling, event planning, and respond to work order requests. Manages room set

ups and room arrangements. Troubleshoot audio visual issues

Set up and install equipment such as microphones, sound speakers, video screens, projectors, video

monitors, video conference, telepresence devices, recording equipment, connecting wires and cables,

sound and mixing boards, and lighting equipment for events and functions such as concerts, sports

events, meetings and conventions, presentations, and news conferences

Tracks equipment inventory & manage audio visual department budget

Manages routine preventative maintenance on audio visual equipment

Coordination with managed suppliers for larger events

Responsible for best practice development and continuous process improvement

Track SLA\'s & Metrics

Back up AV Tech where needed

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate\'s recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company\'s values.

QUALIFICATIONS

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School diploma or GED and a minimum of 4 years of Audio Visual experience required. Bachelor\'s degree (BA/BS) from four year college or university and supervisory experience preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

OTHER SKILLS and/or ABILITIES

Basic knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Familiar with a variety of file types such as TIFF, JPEG, PDF, MS Word and Excel. Ability to work handheld mobile technologies and applications

Ability to work in multiple software platforms and learn and retain technical software applications quickly.

Good organizational skills. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.

Ability to work flexible work schedules based on business need.

May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly. Physical ability to assist with document services operations. Able to lift 50 lbs.

Strong problem-solving skills. Highly adaptable and flexible.

Ability to work independently with little supervision.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

1. Complete at a satisfactory level all required and assigned HSE training

2. Follow all activity policies and procedures, including all HSE related requirements at all times

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required

As a Supervisor:

1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:

a. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly

b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders

c. Support stop work authority when it is exercised in good faith

d. Communicate any / all potential workplace hazards and workplace procedures

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry\'s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

CBRE