Job Description

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Come join one of NAIT's most dynamic and energetic departments! The AV Service Event Specialist reports to the Business Operations Manager and is key to providing outstanding client experience for NAIT's Conference and Event Services (CE) division. This individual will be responsible for setting up and troubleshooting A/V systems, providing A/V support to clients, as well as A/V vendors and planning/leading specific events, on occasion. The successful candidate must possess the ability to problem solve, and a passion for providing exceptional customer service. If you can see yourself as a part of this dynamic team, taking conferences and events to the next level of excellence, we welcome your application!
Key Responsibilities:

• Coordinates and interfaces with ITS work units as required to assist in successful events, including appropriate background music, seamless client experiences, late client requests, and customer concern resolutions in a timely manner.
• Provides audiovisual support including computers, internal communication screens, microphones, speaker systems, wireless projectors, sound booths, and streaming devices. Supporting types of A/V services including video conferencing, streaming service, public address / event set-up and support.
• Ensures cross training with building systems technology, as well as adjusting technical building systems.
• Maintaining professional contact with key client leads to ensure plans represent vision and strategic outcomes.
• Provide event-specific organization, administration and supervision.
• Lead the management of designated administrative projects, functions and processes to ensure business success, which may include developing and implementing sales plans, collaborating with NAIT administrative areas, developing systems to manage timelines and costs/budget and understand and be able to manipulate event software.
• Prepare professional client communication documents including letters and invoices, and appropriately resolve client concerns.

Skills & Abilities:

• Expertise in computer technical services/support; software and hardware; operating systems, data infrastructure (including wireless, ethernet and fiber), acoustic and sound systems, video systems, programming in modern languages.
• Strong interpersonal and customer service skills to support positive interactions with the NAIT community including customer recovery, having an open and approachable personality for working with clients and team members, and consistent professional presentation.
• Flexibility and attention to detail with strong organizational skills
• Strong leadership skills, strong knowledge of event planning practices.
• Strong time management skills to meet objectives and/or deadlines including competing timelines.
• Problem-solving skills - ability to analyze information and resolve given knowledge of departmental policies/expectations and NAIT processes/policies.
• Intermediate to advanced computer knowledge and processing skills.
• Knowledge of table service etiquette, room layout principles and effective scheduling.
• Must be able to lift to 50 lbs.
• Proven experience in effective event planning and execution.

Qualifications:

• Completion of grade twelve.
• Diploma in related field such as audio-visual technology or event and media production. A degree is an asset.
• Valid driver's license.
• Flexibility in scheduling is essential, including availability for evenings and weekends.
• The successful candidate will be required to complete orientation and a variety of applicable training for this position.
• Equivalencies may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).
Remuneration: $54,253.16 - $73,299.72 annually, plus a comprehensive benefits package. (Classification - Educational Lab Technologist II).
This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT
We are known as one of Alberta's top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.
People are what make NAIT great, and we prioritize the employee experience. We offer focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.
NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.
NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our . We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at .
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Skills Required