Job Description

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Apply By: Tuesday, November 25, 2025 11:59 pm EST

Audio Visual and IT Systems Support Officer

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Job ID:

236141

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

Justice Technology Services / Common Cluster Solutions

City:

North Bay, Toronto

Position(s) language:

English

Job term:

1 Temporary contract/assignment up to 6 months with possible extension

Job code:

17156 - Systems Officer 3

Salary:

$1,408.64 - $1,773.85 Per week
*Indicates the salary listed as per the OPSEU Collective Agreement.

Advance Justice Through Audio Visual Innovation!

Take your technical skills to the next level in a role that supports Ontario's justice system. This opportunity puts you at the center of a fast-paced environment where technology and public service intersect. You'll work with a wide range of audio-visual and IT systems, helping users across the province stay connected and supported. Whether you're solving technical issues, coordinating with vendors, or guiding users through new tools, your work will directly impact the delivery of justice services.

About Us:

Justice Video Network (JVN) is one of the largest videoconferencing and converged communications networks in an integrated justice environment, and this role provides support across all JVN technologies, including current and emerging platforms in three justice ministries: Ministry of Attorney General(MAG), Ministry of Solicitor General(SolGen) and (Ministry of Children, Community and Social Services(MCCSS).

Please note:

This position will require on-call and overtime technology support services, after business hours and on the weekends as required.

About the job

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As an Audio Visual and IT Systems Support Officer, you will:

Provide technical support for Justice Video Network (JVN) technologies:

Deliver assistance, troubleshooting, and guidance to clients across multiple channels for all JVN-related audio-visual, telecommunications, and video conferencing systems.

Install and maintain AV/IT systems:

Set up, configure, and manage audio-visual (AV), information technology (IT), and video conferencing equipment and software, following Information Technology Service Management (ITSM) standards.

Support internal operations and documentation:

Contribute to system manuals, training materials, and process improvements; manage user access and validate system logs across JVN platforms and tools.

Assist external users with onboarding and training:

Provide technical support and orientation to remote witnesses, legal counsel, and members of the public using JVN-supported applications on various devices.

Coordinate with vendors and monitor service levels:

Liaise with third-party providers to manage equipment upgrades, repairs, and service performance, ensuring timely and effective resolutions.

Participate in projects and provide after-hours support:

Support system testing, documentation, and implementation of new technologies, while being available for on-call and overtime support outside regular business hours.

What you bring to the team

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Technical Skills

You can demonstrate:

a strong understanding of video conferencing technologies (ISDN, TCP/IP, communication protocols) knowledge of Cisco systems such as CMC, TMS, Codian MCU, ISDN Gateway, and Cisco VCS the ability to configure and troubleshoot Cisco Endpoints knowledge of operating systems (Windows, MacOS, iOS, Android) and related peripherals like microphones, speakers, and webcams understanding of network structures (LAN, WAN, routers, hubs) awareness of current trends in audio-visual and video conferencing technology
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Analytical and Problem-Solving Skills

You can demonstrate the ability to:

diagnose and resolve hardware, software, and network issues troubleshoot system failures and equipment problems. ensure systems operate reliably and efficiently provide quality control between business users and vendors assist with training on video and audio equipment
###

Communication, Collaboration and Interpersonal Skills

You can demonstrate the ability to:

clearly explain technical concepts to non-technical users communicate with vendors and technical professionals to resolve issues prepare training materials, manuals, and documentation provide user training and support for video conferencing tools work effectively with management, cluster personnel, and third-party agencies exercise tact, diplomacy, and discretion when dealing with judiciary and sensitive stakeholders build collaborative relationships to ensure smooth service delivery
###

Organizational and Prioritization Skills

You can demonstrate the ability to:

manage multiple service requests and tasks efficiently coordinate updates and ensure timely responses apply best practices such as Information Technology Infrastructure Library (ITIL) and project management methods

Don't meet every qualification?

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If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

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We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

What we offer

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The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:



a career that can grow across ministries and job functions flexible learning and developmental opportunities, including education and mentorship programs many employee networks offering support for and education about underrepresented groups comprehensive benefits that look after your holistic wellness needs base salary that aligns to market trends with scheduled salary progression tailored work arrangements, including opportunities like flex hours, self-funded leave and more a modern, friendly, and accessible physical work environment

Additional information:

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Apply by:

Tuesday, November 25, 2025 11:59 pm EST

Position details:

1 English Temporary, duration up to 6 months, 21 College St, 3rd Flr, Toronto, Toronto Region or 200 First Ave W, North Bay, North Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Credit History Check, Driver's License History, Local Police Databases Search, Social Networking Search

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 6

Category:

Information Technology

Posted on:

Monday, November 10, 2025

Note:

About security checks:

A criminal or other federal offence record

does not automatically disqualify you

from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
T-MG-236141/25

How to apply:

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You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together