Job Description

Have you worked in healthcare transportation specializing in the transport of seniors and physically challenged persons? If so, then apply now!

We are hiring an exceptional Operations Manager who will be responsible for leading and managing the day-to-day operations of our NEMT (Non-Emergency Medical Transportation) division!

Why Join Us?

You will lead the operational success of a growing healthcare transportation company in Edmonton. You will shape strategies and processes that improve service delivery and community impact. You will help enhance healthcare access for individuals with mobility needs and vulnerable populations.

About Us

Asyst

is a growing provider of Non-Emergency Medical Transportation (NEMT) services in Edmonton, dedicated to delivering safe, reliable, and compassionate transportation for seniors, individuals with mobility challenges, and healthcare organizations. We specialize in bed-to-bed patient transfers, door-to-door pickups, and wheelchair-accessible transportation, utilizing vehicles equipped to meet specialized patient needs. We are seeking an experienced Operations Manager to strengthen and oversee our service delivery, fleet management, and staff performance as we expand in the region.

Position Overview

The Operations Manager will be responsible for leading and managing the day-to-day operations of our NEMT division. This role includes supervising staff, coordinating trip schedules, managing the fleet, and ensuring all services meet safety and regulatory standards. The ideal candidate excels in process optimization, team leadership, and operational efficiency within a healthcare or transportation setting.

Key Responsibilities

Oversee daily NEMT service operations to maintain high standards in safety, reliability, and customer satisfaction.

Coordinate scheduling, dispatching, and trip logistics for clients and healthcare partners.

Supervise, train, and support drivers and operational staff to ensure quality service.

Manage fleet maintenance schedules and ensure compliance with all regulatory requirements.

Develop, implement, and refine standard operating procedures (SOPs) for efficient service delivery.

Monitor performance metrics, operational budgets, and continuous improvement initiatives.

Collaborate with the leadership team on strategic planning and process enhancements.

Represent the company at industry events and maintain relationships with healthcare partners as needed.

Qualifications

Bachelor's degree in Business Administration, Healthcare Management, Transportation, Logistics, or related field (or equivalent relevant experience).

Minimum 5 years' experience in operations management, transportation, healthcare. Medical transportation a 'must' .

Demonstrated ability to lead teams, optimize processes, and ensure compliance in a regulated environment.

Strong organizational, problem-solving, and leadership skills.

Familiarity with healthcare systems, NEMT services, or medical logistics preferred.

Excellent communication and negotiation abilities.

Valid driver's license; willingness to participate in ride-alongs and support field operations.

Key Competencies

Operational leadership - proven skills in managing teams, logistics, and compliance.

Process improvement - ability to develop and refine SOPs for optimal efficiency.

Relationship management - experience building partnerships and engaging stakeholders.

Adaptability - comfortable working in a fast-growing, dynamic environment.

Entrepreneurial spirit - proactive approach to problem-solving and growth.

Company Overview

Greater Edmonton Taxi Service Inc. is the largest taxi transportation provider in Edmonton, with a legacy of outstanding customer service dating back to 1945. Our commitment to quality and community engagement has established us as a trusted name in the industry.

We thank you for your application, however, only qualified candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care Life insurance On-site parking
Application question(s):

Please state your salary range expectations. Do you have professional experience working in the industry of transportation of seniors and physically challenged individuals?
Education:

Bachelor's Degree (preferred)
Experience:

managing fleet management scheduling: 5 years (preferred) operational leadership/supervisory: 5 years (preferred) medical transportation: 5 years (required)
Licence/Certification:

Class 5 Licence (preferred)
Work Location: In person