Job Description

Are you looking to make a difference in a patient\xe2\x80\x99s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRINCIPALES FONCTIONS ET RESPONSABILIT\xc3\x89S :

Traiter les inscriptions aux programmes re\xc3\xa7ues par t\xc3\xa9l\xc3\xa9copieur, par courriel et par t\xc3\xa9l\xc3\xa9phone sur une base quotidienne;

Assurer des mises \xc3\xa0 jour rapides \xc3\xa0 la base de donn\xc3\xa9es de programmes sur une base continue;

Maintenir des communications efficaces avec de multiples clients externes et internes;

Tenir des registres \xc3\xa9lectroniques exacts des renseignements concernant les inscriptions de patients et de programmes, les donn\xc3\xa9es des patients, les alertes de laboratoire, et les demandes d\xe2\x80\x99informations compl\xc3\xa9mentaires;

Communiquer avec les clients internes et externes au besoin;

D\xe2\x80\x99autres fonctions et t\xc3\xa2ches seront confi\xc3\xa9es \xc3\xa0 l\xe2\x80\x99associ\xc3\xa9(e) en gestion des risques selon les besoins.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Process program registrations received via fax, e-mail and phone on a daily basis;
• Ensure prompt updates to program database on an ongoing basis;
• Maintain effective communications with multiple external and internal customers;
• Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information; and
• Communicate with internal and external clients as deemed necessary.
• The Risk Management Associate will also be assigned other duties and tasks as required.

What your background should look like

EXP\xc3\x89RIENCE ET NIVEAU D\xe2\x80\x99\xc3\x89DUCATION REQUIS :

Minimum de 2 ans d\xe2\x80\x99exp\xc3\xa9rience dans un r\xc3\xb4le de service \xc3\xa0 la client\xc3\xa8le/d\xe2\x80\x99entr\xc3\xa9e de donn\xc3\xa9es dans un bureau;

Exp\xc3\xa9rience de travail dans l\xe2\x80\x99industrie pharmaceutique/biotechnologique ou dans des industries li\xc3\xa9es \xc3\xa0 la sant\xc3\xa9 constitue un atout;

Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes coll\xc3\xa9giales ou un dipl\xc3\xb4me universitaire dans un domaine connexe;

Orientation client proactive;

le bilinguisme en fran\xc3\xa7ais et en anglais est requis

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d\'\xc3\xa9quipes interfonctionnelles.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Minimum 2 years experience in customer service / data entry role, in an office setting
• Working experience in a pharmaceutical/biotech or healthcare-related industries is an asset
• College diploma or University degree in a related field;
• Proactive customer focus
• Bilingualism in French and English is required.

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing
• Professional / courteous / efficient telephone manner
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to work independently and in a team environment;
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members\xe2\x80\x99 and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit .

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Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company\xe2\x80\x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen\xe2\x80\x99s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

AmerisourceBergen