Job Description

As a part of our outstanding Volunteer Engagement team, the Associate, Volunteer Engagement supports the experience of our United Way volunteers through strong communications, data management, and administrative coordination. In this permanent full-time role, you will bring heart to logistics, clarity to processes, and care to every volunteer.

About the role:

In this role you will maintain and improve volunteer systems and tools, supports volunteer recruitment and retention efforts, and ensure timely communication with volunteers. You will support the growth of United Way's Cabinets by coordinating Cabinet operations, including event planning, broad communications, recruitment processes, and the onboarding and offboarding of all Cabinet volunteers. In addition, you will contribute to the coordination of select engagement activities such as those related to our affinity groups, engagement events, and Poverty Simulations. This position reports to the Program Manager, Volunteer Engagement.


Day to Day Duties:



Cabinet Operations & Engagement


Works with the Program Manager, Volunteer Engagement to support Cabinets through communications, event planning, recognition, meeting coordination, and strategic initiatives. Coordinates Cabinet volunteer onboarding, offboarding, and recruitment, including updates to role profiles, terms of reference, and the Cabinet Portal (OneDrive). Provides administrative and meeting support for cabinet meetings including calendar management, note-taking, and virtual / hybrid meeting set up. Conducts internal and external Cabinet systems for scheduling, communications, and informational resources, including prospect tracking, info sheets, annual gap analysis and assessments, Cabinet outlook calendar, Cabinet webpage updates, and more.

Volunteer Data & Systems Management


Coordinates organization-wide volunteer data collection and administration through Salesforce (CRM) and GivePulse (Volunteer Management System) to support the full volunteer engagement lifecycle. Administers GivePulse system management, including creating and updating volunteer opportunities, shifts, forms, schedules, dashboards, and automated communications. Supports staff partners in accurate volunteer data entry, system use, and reporting practices to maintain consistency and alignment with organizational goals. Assists with volunteer data pulls for grant applications, insurance, organizational reporting, annual reports, and targeted communications.

Volunteer Administration & Recruitment Support


Works to enhance volunteer experience by supporting the development of customer-facing materials, resources, and touchpoints including recruitment collateral, onboarding guides, training resources, and role descriptions. Activates volunteer recruitment strategies, including targeted outreach, marketing materials, and engagement campaigns. Recruits targeted volunteers from the United Way staff team, Board of Directors, and Cabinet for opportunities specific to them such as Red Tie Gala Nominations Advisory Panel and Donor Thank You Calls. Responsible for onboarding all volunteers in these roles and works with Workplace Fundraising Associate to host meetings and sessions. Supports planning and execution of 6+ Poverty Simulations annually, overseeing program materials, volunteer scheduling, sign-ups, and training.

About you:

You are eager to apply your exceptional administrative and project management expertise with a focus on organization, execution, and follow-through to this role. Highly organized with the ability to plan, set priorities and maintain a strong attention to detail.



You are eager to apply your excellent communication and administrative skills, and exceptional skills in data management, reporting, and analytics to support operational efficiency and strategic planning. You have a strong knowledge of communications best practices along with exceptional writing, and digital communications skills.



You have a certificate or diploma in Administration or related field, and a minimum of two to three years of related experience. A combination of education and experience will be considered. A valid driver's license and must be either over the age of 25 or have at least six years of driving experience to be eligible to operate the United Way van. Availability for early mornings meetings and some evening and weekend events will be required.



You have a can-do attitude, are outcomes driven, and approach situations with empathy and collaboration. Thinking creatively, developing innovative ideas, and juggling multiple tasks and priorities is how you thrive. You love operating in a digital environment and are proficient with MS Office, SharePoint and Planner, CRM databases, and volunteer management software (preferred).



The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose.



You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioural integrity.



You see yourself in our Values. We value and operate with a commitment to:


Creating solutions.*
Continuous learning.*
Being courageous in our work.*
Capturing our customers' hearts and minds.*
Being insights driven and utilizing real data.*
Applying a lens of equity and inclusion to all that we do.*

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.



United Way looks at the big picture to deliver a coordinated network of services and programs to address a range of needs for children and families who are struggling. By bringing together partners and strategies, we work to ensure that no one in our community is left behind.



At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.



Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:


4 Day Work Week Program (January - August) Flexible hours (Hybrid work environment) Professional Coaching LinkedIn Learning Extended Health & Dental Employee & Family Assistance Program People Connect (virtual psychological support) RRSP matching 12 days of Personal Illness and Family Responsibility Leave 3 weeks' vacation The starting salary range for this role base is $48,880 - $55,000

(Starting salary based on experience and budgetary considerations)


All Benefits are subject to applicable eligibility requirements.



United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.



To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca