Job Description

Company: CGL

Department: IT-Sol Del P/C

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacant


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The Opportunity:

We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.



Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.



As the Associate Vice President (AVP), IT P&C Delivery Support you will work in partnership with key stakeholders to ensure effective business operations of the IT P&C applications area. This mandate will be achieved by implementing & executing upon end-to-end quality practices, DEVOPS practices, problem management, vendor management, resource management, financial management and service level management.


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How you will create impact:

In partnership with key stakeholders shape an efficient and effective P&C quality assurance organization & operate as the quality champion that employs best practices to drive quality solution delivery across the whole P&C portfolio. Provide end to end testing services for large P&C initiatives to ensure quality solution delivery. Lead the triage of P&C systems production problems to determine root cause and coordinate quick resolution to minimize solution down time. Evolve and operate ongoing business management activities including dashboarding, reporting, vendor management, talent/resource management, portfolio management, financial management, knowledge repository, cloud service level management & business continuity plan. Oversee the full automation of system production releases via a continuous integration/continuous delivery automated pipeline. Implement monitoring, alerting and self-healing capabilities for all P&C solutions. Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.
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How You Will Succeed:

You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change. You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans. You foster innovation and continuous improvement with a focus on client experience. You create a high-performance culture through alignment of your team's work with organizational goals and successfully convey messages with a sense of positive advocacy. You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives.
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To join our team:

You have 10+ years of progressively responsible experience leading significant change in an Information Technology environment delivering solutions and leading high performing teams. You have a post-secondary degree in Business, Computer Science or a related field. Having a post-graduate education is an asset. You have expert knowledge of information technology, quality assurance, dashboards and reporting. You possess strong working knowledge of technical aspects of application development and emerging technology solutions. You have expert ability to drive results and delivery technological solutions related to business needs. You possess strong working knowledge of information technology dashboarding/reporting, service level management, vendor management & talent/resource management.
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What you need to know:

You will travel regularly. You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
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What's in it for you?

Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. * In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.