Job Description

Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's Associate Program Manager, People Partnerships.
About the job
This role sits within the People Team and reports to the Director, People Partnerships Strategic Delivery. As an Associate Program Manager, you'll play a critical role in strengthening how we scale enablement across the People Partnerships team (HR Business Partners, Talent Acquisition, Employee Relations).
You will own both the coordination backbone of our enablement programs and independently manage smaller projects that elevate the learner experience, maintain knowledge accuracy, and reinforce best practices. By driving executional excellence, program rigor, and forward-looking improvements (including how AI and automation can enhance delivery), you'll free senior program managers to focus on high-impact strategy while strengthening the overall impact of the People Team. This is an early-in-career role with room to grow, offering the chance to develop L&D expertise, lead projects, and shape how our teams deliver People programs to Twilio.
Responsibilities
In this role, you'll:

• Own the scheduling, logistics, and communications for enablement sessions, workshops, and onboarding programs within the People Partnerships team
• Create and update training assets such as slides, facilitator guides, job aids, microlearnings, and short videos in partnership with enablement program managers
• Ensure training materials, documentation, and resources are accurate, accessible, and consistently updated
• Manage learner reminders, surveys, knowledge checks and follow-up activities to drive completion and engagement
• Apply L&D best practices to review and refine materials produced by COEs and program owners (for ex: editing presentations for flow and and audience impact)
• Independently lead smaller enablement projects such as the TA SME learning series, follow-up practice sessions (e.g., role plays) after launches, and micro-learning efforts or self-service resources
• Facilitate parts of trainings as needed and occasionally lead smaller sessions independently
• Look ahead to identify and pilot opportunities - such as AI, automation, new tools, templates, and processes - that streamline enablement delivery, enhance scalability, and elevate the learner experience
• Collect and analyze participation, performance, and feedback data to evaluate program effectiveness
• Identify risks, inefficiencies, and gaps in enablement delivery and surface recommendations

Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:

• 1+ years of experience in program coordination, learning, operations, or program support
• Strong organizational and project management skills, with ability to manage multiple partners, priorities, and timelines at once
• Excellent written and verbal communication skills, with strong attention to detail
• Growth mindset with a desire to continuously learn and build enablement and program/project management expertise

Desired:

• Familiarity with learning management systems, instructional design concepts and tools like Articulate 360 (Rise), and adult learning principles
• Knowledge of project management tools (e.g., Airtable)
• Prior exposure to talent, HR, or enablement functions in a fast-paced environment
• Experience creating or refining enablement materials (e.g., guides, toolkits, playbooks)
• Experience handling data and reporting; comfortable compiling insights and trends

Location
This role will be remote Canada and based in Ontario, British Columbia or Alberta.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Based in British Columbia. : $60,500 - $75,600
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Skills Required