Address: 2465 Argentia Rd
Job Family Group: Data Analytics & Reporting
This role requires strong data and analytical capabilities to develop new analytics insight supporting a 500+ FTE operations center. The Associate Director will lead the development of new collection and recovery strategies such as call center and digital campaigns for high risk customers, next best offer prioritization for collections offers and deals, outsourcing and legal campaigns on defaulting accounts, and debt sale break-even analysis using decision trees, logistic scorecards, and NPV modelling. They will also lead the interpretation of monthly performance results across collections portfolios including shifts in customer risk profile as well as strategy performance.
Change Management
New strategy development including data-driven analytics, test design, and rollout plan
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