Job Description

Associate Customer Service Representative - B2B (French Bi-lingual)

Work Mode: Remote

Location: Vaughan, Canada or United States - remote work opportunity

** $500 sign on bonus **

Opportunity

Provide world class customer service across Kohler and Sterling brands to internal and external customers while maintaining a positive, problem-solving approach. Serves as the main point of contact for, international wholesale and retail customers in Canada. Adheres to policies and procedures for order processing and management within defined time frames. Performs the following responsibilities within established policies, procedures, and parameters.

SPECIFIC RESPONSIBILITIES

• Lead point of contact for Kohler/Sterling brands for international wholesale, retail, and e-Commerce customers.
• Basic plumbing product and application knowledge as it relates to the function and features of Kohler/Sterling brand products and parts to support order entry/management.
• Understands and promotes the use of electronic communication tools, including KCIC, SharePoint, and EDI.
• Provides support for process improvement, cost reduction, & service improvement initiatives.
• Leverage Brand Ambassador training to build internal and external business relationships through customer interactions, customer training, and other Supply Chain activities.
• Receives, prioritizes, and responds to in-bound customer inquiries via phone, email, and fax.
• Responsible for entering customer orders with defined policies and procedures.
• Responsible for processing order changes and cancellations within defined policies and procedures.
• Responsible for clearing order logs, specifically pricing and quote related issues within defined policies, procedures, and time frames.
• Understands basic Customer Service processes.
• Responsible for receiving and acting on customer inquiries such as stock check, order status check, price check, claims, etc.
• Understands basic order fulfillment and physical distribution network principles.
• Processes transactions for Reverse Logistics Programs (RGA).
• Processes claims within defined time frames.
• Process shipment planning for International routes
• Manages and interact with Kohler and Customer\'s freight forwarders on movement of cargos.

Skills/Requirements

• High school diploma or GED required, 2-4 year degree preferred.
• A minimum of two years total work experience is desired - typically 1+ years of customer service experience required; 2 years preferred.
• Must speak fluent French
• Basic Microsoft office functionality required to be successful in this position.
• Completion of internal Brand Ambassador Program required within first 12 months of employment

Work From Home Requirements (equipment provided)

• Applicant will secure and be responsible for paying their own internet expenses.

• Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.
• Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.

• All applicants will be required to have a separate confidential and distraction free workspace with no background noises.

• Freedom from other responsibilities; you must be focused on delivering a world class service experience.

#LI-CK1

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.\'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates\' development to make that happen. So, we offer ongoing investment in each individual\'s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at .

It is Kohler\'s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal and the .

Kohler