Job Description

About Us:

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.
Responsibilities/Qualifications:

The

Associate Customer Contract Administrator

will play a key role in supporting the annual subscription and service renewals that power our Enterprise customers. You will work closely with Sales, Customer Success, Legal, and Finance teams to ensure accurate, timely, and compliant contract processing for agencies that rely on our technology to protect communities. This role is ideal for someone detail-oriented, highly organized, and motivated to develop expertise in contract operations within a mission-driven, fast-growing company.

Key Responsibilities:

Prepare, review, and process annual renewal contracts, amendments, pricing updates, purchase orders, and order forms for Enterprise customers Ensure renewal documents reflect current product configurations, subscription terms, service levels, and contract obligations Maintain accuracy of customer contract data within Salesforce and contract management systems Collaborate closely with Sales and Customer Success to ensure customers receive complete and compliant renewal packages Work with Legal to incorporate required language updates, term modifications, or contract clarifications Partner with Finance to verify pricing, billing details, and revenue recognition requirements Ensure contract terms adhere to company policies, public sector procurement standards, and regulatory requirements Maintain organized contract records, audit trails, and version histories Provide clear, professional communication regarding contract status, required documents, and next steps Respond to internal inquiries about contract terms, renewal timelines, pricing details, or documentation needs Prepare and distribute reports, ensuring accuracy Work with customers on purchase order disputes

Qualifications:

1+ years of experience in contract administration, order management, sales operations, procurement support, or similar administrative role Strong attention to detail and ability to manage multiple deadlines Excellent written and verbal communication skills Proficiency with Salesforce required Ability to work with sensitive information and maintain confidentiality Experience in technology, SaaS, or public safety/government contracting Bachelor's degree or equivalent experience in business administration, operations, legal studies, or related field. Equivalent work experience in a similar position may be substituted for educational requirements.

Total Rewards:

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a Registered Retirement Savings Plan (RRSP) with employer matching contributions plan and flexible spending accounts), and several that go above and beyond - tuition reimbursement, paid parental leave, access to a comprehensive library of personal and professional training resources, employee discounts, insurance coverage and more! Apply today to join us in work worth doing!