Job Description

Req Id: 425979



At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.



We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.


Join us. You belong at Bell.



Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.



As part of our team, will be at the heart of our customers' experiences.

Name and description of the hiring department

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The control center ensures the delivery of repair and installation services for our commercial and residential clients. We offer competitive salaries, advancement opportunities, continuous training, a healthy and diverse work environment, and mentoring.

Job Duties / Accountabilities

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The associates of the Customer Resolution and Manual Handling Teams are tasked with ensuring a quick response and efficient handling of calls from various internal Bell departments and coded order cases.



Their role includes scheduling new installation and repair appointments with customers according to capacity, supporting technicians, and managing emergencies related to technician dispatch. The team must collaborate with different departments while keeping customers informed about the status of their cases.

Essential Qualifications / Competencies

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Ease with technology Intermediate knowledge of the Office suite (Word, Outlook, Excel) Ability to work under pressure and adapt quickly to many changes Autonomy and rapid decision-making Developed team spirit In-depth analytical capacity Good communication skills (interpersonal relations) Customer focus Diplomacy and tact

Preferred Qualifications / Competencies

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Knowledge of English preferred Knowledge of Bell products and services Understanding the external network (copper, fibre, wireless) Knowledge of the various operational groups in the Control Centre Experience with Bell systems

Working Conditions

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Possibility of five days a week, Monday to Friday between 6:00 am and 9:00 pm and Saturday and Sunday from 6:00 am to 7:00 pm

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:

Union

Job Status:

Regular - Part time

Job Location:

Canada : Quebec : Montreal

Work Arrangement:

Remote

Application Deadline:

10/17/2025



For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.



At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.



We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.



Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.



Created: Canada, QC, Montreal

Bell, one of

Canada's Top 100 Employers.