Job Description

Biosense Webster Inc. is currently recruiting for an Associate Clinical Account Specialist position based in Vancouver, Edmonton or Calgary. This is a permanent full-time position.

Johnson & Johnson Medical Companies (JJMC), a division of Johnson & Johnson Inc., markets and distributes medical device solutions for use in institutional and primary health care settings across Canada. JJMC focuses on providing minimally invasive treatment options spanning various medical procedures and disease states. Among the products represented by its various business units are: surgical instruments, orthopedic implants, devices for women\'s health including breast care, infection prevention and general purpose sterilizers, hernia solutions, haemostatic products, cardiovascular and neurovascular diagnostics and treatment.

Biosense Webster Inc. (BWI), a member of Johnson & Johnson\'s Family of Companies combines an entrepreneurial spirit, leading edge technology, and the worldwide impact of Johnson & Johnson. Will Webster developed the first practical deflectable tip cardiac catheter some 30 years ago and later partnered with Biosense Webster International\'s (BW) industry-leading innovations in visualizing intra-cardiac signals. Today BW is recognized worldwide as an industry leader in developing innovative solutions to cardiac arrhythmias. Guided by the needs of electrophysiologists and their patients, we have pioneered technological advancements ranging from the first deflectable tip catheter to the PENTARAY multi-electrode mapping catheter, to today\'s most sophisticated three-dimensional cardiac mapping and navigation system (CARTO 3 Mapping System), with integrated contact force ablation catheter technology. Extensive experience, consistent focus and advanced technology continues to make BW a global leader in the diagnosis and treatment of cardiac arrhythmias.
Key Responsibilities:

• Provide professional clinical support to physicians and health care providers on the safe and effective use of our three-dimensional mapping system (CARTO 3) in the Electrophysiology and OR suites.
• Provide support and expertise on the full Biosense Webster product portfolio relating to electrophysiology procedures, including diagnostic and ablation catheters, intra-cardiac echo (ICE) catheters and RF ablation generator.
• Act as the main point of contact for all clinical considerations at hospital accounts in the territory (including customer in-servicing, inventory management and equipment troubleshooting).
• Act as a technical resource through education and training relating to CARTO 3, Biosense Webster products, ablation techniques, and electrophysiology procedures with new and existing customers (physicians, nurses and technologists).
• Responsible in playing an integral part in optimally rolling out new technology, including peer to peer training amongst BW staff, customer training & presentations and physician feedback collection.
• As a key member of the field team, manage account relationships in a thoughtful and strategic manner in collaboration with the Product Specialist to drive business and market share growth objectives.

Qualifications:

• A University Degree in health sciences, engineering or business or a Cardiology Technologist diploma is required.
• A minimum 1 year of clinical, technical or research work experience in a patient care, hospital environment or medical device background (Educational placements or practicums accepted as work experience).
• Demonstrate the ability and desire to successfully complete a comprehensive 12 - 16 month on-the-job training program on the entire Biosense Webster product portfolio, including the CARTO 3 Mapping system, Cardiac Anatomy and Electrophysiology, RF ablation techniques and Intra-Cardiac Echo (ICE).
• Ability to focus on working seamlessly with operating physicians and nurses by providing undivided attention throughout the entire cardiac procedure. Position requires working in an operating room setting, attending live patient procedures and willing to work variable hours to meet patient needs.
• Strong interpersonal skills, with the ability to develop meaningful relationships, with a customer centric mindset
• Candidates must possess superior written and oral communication skills that would allow them to communicate effectively with both technical and non-technical audiences.
• Effective and timely communicator with co-workers and all levels of patient care team.
• Receptive to constructive feedback and collaborates and works well in team environment.
• Self-starter who performs well with autonomy and can be flexible in a dynamic work environment. Results and performance driven individual with a sense of urgency in completing priorities.

Other:

• Must be willing to travel up to 25% overnight business travel within territory based on customer and business needs, occasionally on short notice.
• As driving is a requirement of the role, a valid driver\'s license and safe driving record are requirements to operate company issued vehicle.
• Interest in developing into future roles within the organization that includes sales, marketing, new technology specialist, professional education, research etc. functions, across our Medical Devices and Pharmaceutical divisions.
• Open to future possible relocation depending on career development opportunities.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com (http://www.careers.jnj.com).

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