Job Description

Permanent Full Time
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This position is suited to an individual who has an enthusiasm for investigating, analyzing, and solving problems.
What you will do

• Provide direction to Benefit Payment Offices (BPO), Group Customer Contact Services (GCCS) Offices and Head Office staff on complex claim processing problems.
• Establish and implement business or system enhancements, including documentation throughout project lifecyle, for the BPOs and Head Office staff.
• Provide business and technical support to Field Office staff on complex plan designs/complicated claims adjudication.
• Extract, analyze, perform calculations on claims data from internal and external sources, compile reports for BPO, other Head Office Departments, Field Offices/Consultants, Other insurance Carriers; will involve large volumes of data from multiple sources in varying formats and degrees of complexity. Advanced excel and database knowledge would be an asset.
• Responsible for loading records such as drug exceptions, maximums, usage etc. into drug claim adjudication platform to ensure accurate and efficient claim processing.

What you will bring

• Business related post-secondary education or an equivalent combination of education and experience.
• Knowledge of Health & Dental benefits, specifically Drug claims knowledge would be a strong asset.
• Business Analysis certification with strengths in data analysis would be a definite asset.
• Mathematical and statistics background an asset
• Advanced skills in Excel & Access/Database and data visualization applications (i.e. PowerBI, SQL) knowledge.
• Well-developed analytical and problem-solving abilities.
• Excellent oral and written communication skills
• Excellent organizational and time management skills with the ability to handle changing priorities and fluctuating work loads.
• Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the

website. The cost of submitting these checks will be covered by Canada Life.
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The base salary for this position is between $44,900.00 minimum - $67,400.00 maximum annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Requisition ID: 4482
Category: Claims Management
Location:
Winnipeg Manitoba, MB, CA, R3C 1V3
Date: Oct 24, 2025
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Skills Required