Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWe\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.We are currently seeking an Associate Account Partner to join our growing Professional Services sales team. Ideal candidates should be high-energy, driven professionals who are dynamic learners, knowledgeable of technology and have solid business-to-business sales and account management experience. Salesforce.com offers a fast-paced, innovative environment where you will be empowered to uncover customer needs and position compelling service offerings to help customers unlock value and achieve success on the Salesforce Platform. Effective Associate Account Partners will generate pipeline by identifying opportunities within our customer base, work closely with license sales, articulate how our services can solve customer challenges and enable them to get the most out of their investment in our technology. You need to be a self-starter, take initiative, as well as be detail oriented. Our goal is to build an organization of smart, ambitious Associate Account Partners, committed to our mission and focused on customer success with a respectful, healthy environment and lifestyle. At Salesforce, integrity and reliability are as important as talent and effort.Responsibilities:Identifying and creating new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed wonEngage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisorCreate compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer\xe2\x80\x99s investment in the Salesforce PlatformCreate a positive impression with our customers by providing them with a world class experienceSupport Professional Services account team through execution of vision aligned to business strategyCollaborating with business development and core selling teams on account strategyUtilize industry expertise and business acumen to understand a customer\xe2\x80\x99s motivation, business drivers, strategic goals and objectives, and desired business outcomesPartner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment.Consistently meet or exceed quota with experience closing deals with a 2 week to 3 month deal cycle.Minimum Qualifications:Experience with complex, escalated customer situations with the ability to navigate large organizations and gain executive level buy-inDemonstrate ability to develop and maintain external (Director, VP or C-level relationships) and internal relationships where you are recognized as a trusted advisorAbility to prioritize, multi-task, and perform effectively under pressureGreat attention to detail, with strong analytical and problem solving skillsExpertise facilitating meetings and presenting to an executive level audience in a concise, inspirational and convincing mannerStrong track record of quickly learning new processes and productsDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Preferred Qualifications:5+ years of consultative sales experience including 2+ years of inside/field sales experienceKnowledge of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.Understanding of customer success principles, approaches and considerationsAbility to travelDesired Skills:Knowledge of Salesforce\xe2\x80\x99s applications and value propositionSoftware and/or IT consulting sales experience preferredKnowledge of Salesforce product and platform features, capabilities, and best useAbility to prioritize, multi-task, and perform effectively under pressureHighly collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environmentExperience working with or knowledge of one of more of the following industries - Healthcare/Life Sciences, Retail and Consumer Good, Financial Services, Manufacturing, Utilities, Automotive, Public Sector, Communications, Media, TechnologyAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .\xef\xbb\xbfSalesforce welcomes all.For British Columbia-based roles, the base salary hiring range for this position is CAD 82,745 to CAD 110,760.

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