and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.
What We're Looking For
We are seeking an experienced and service-oriented Commercial Insurance professional to join our team to help in managing an established core book of first-generation accounts, along with exciting new business opportunities - encompassing multi-national, cross-border and a wide variety of types of business and coverage lines. You will be working directly with the team that originated and continues to grow this book of business, meaning that you are the type of person who wants to work with people who like to work hard and strive for excellence.
Requirements
Insurance experience, preferably 3-5 years within a commercial capacity
Level 2 General Insurance License
Recognized industry certification preferred (CAIB, CIP, CRM, BCIT Risk Management)
Works independently without supervision
Exceptional written and verbal communication skills
Superior client service, presentation and interpersonal skills
Demonstrated ability to explain and document sophisticated insurance coverage solutions clearly and professionally
Strong attention to detail and accuracy
Service-driven with a client-first mindset
Intermediate to advanced MS Office knowledge, with focus on Excel, PowerPoint, and Word
Strong sense of urgency when handling accounts, highly organized, proactive, and capable of managing multiple priorities
A people person, you work to provide superior client service while working collaboratively with your team and markets
A Day in the Life
Manage and service a portfolio of large commercial insurance accounts
Build and maintain strong, professional relationships with both clients and insurance markets
Demonstrates strong technical insurance knowledge of coverage, with an ability to provide clients with expert guidance on complex commercial insurance coverage and respond to sophisticated coverage inquiries.
Delivers exceptional customer experience to internal and external customers. Liaises with Client, Account Executive/Account Manager and Markets
Follows Hub Service Guidelines
Demonstrates commitment to teamwork and collaboration by supporting Account Executive/Account Manager and Marketer with all aspects of servicing commercial accounts including support of marketing/broking efforts
Acts as primary Customer Service Contact in absence of Account Executive or Account Manager
Responds to customer requests directly (or indirectly from Account Executive or Account Manager), submitting information to appropriate insurance companies and binding coverage where appropriate
Participates in formal account reviews and Critical Path meetings; working diligently to provide value-added services for clients and follow up on action items required by Producer, Marketer or Servicer
Collect data from the client, create an expert submission in EPIC and a rate sheet to be presented, identify coverage gaps, negotiate suitable rates and coverages with company underwriters, present Account Executives/Account Managers with best programs, and bind coverage.
Prepares proposals, customer correspondence, certificates, and invoices
Prepares cover notes on accounts marketed
Processes all documentation according to Hub workflows
+ Certificates of Insurance
+ Cover notes
+ Summaries and Proposals
+ New Business, Renewals and Endorsements
+ Premium Finance contracts
+ Invoicing Attaches all documentation into EPIC
+ client instruction and bind orders
+ instructions to marketing team and related information Assists Account Executive/Account Manager with managing and collecting Account Receivables
Reviews and manages Account Reconciliation working with Accounting Team
Coaches and mentors new team members
Reviews and prioritizes all assigned tasks daily including company mail, emails, abeyances/activities
Maintains accuracy of electronic files that may be housed in EPIC, Policy Works, Certificate Exchange, CSR24 and physical files as per agency standards
Continues professional development to enhance skills and abilities
Participates in training to obtain CE credits to maintain License
Obtain License in other provinces or territories as required to service clients
Protects HUB from E&O
Other duties and responsibilities as assigned
Where This Can Take You
We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!
What We Offer
Competitive compensation: Base salary + Industry leading commission structure
Company matching RRSP contributions
Tuition financing and career-related training and development
Customizable flexible benefits options for you and your family
Mental and physical wellness initiatives
A positive, collaborative and team-oriented environment
Ongoing personal and career development
The expected salary range for this position is $60,000 to $90,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Our Culture Starts with You
We are looking for
SELF-STARTERS
with an
ENTREPRENEURIAL
mindset who will take
OWNERSHIP
of their business
We want you to be
INNOVATIVE
and open to sharing your ideas
You work with
URGENCY
while providing a high level of
PROFESSIONAL SERVICE
towards our customers, communities, & colleagues.
You are a
TEAM PLAYER
who positively impact those around them; We
MOTIVATE
each other to
GROW TOGETHER
You work with a high degree of
INTEGRITY
and
ACCOUNTABILITY
If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search
myHUBbc
as a keyword in the search bar on our careers page!
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
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